Motorola Solutions
Motorola Solutions
Motorola Solutions सार्वजनिक सुरक्षा, सुरक्षा और महत्वपूर्ण संचार के लिए प्रौद्योगिकी विकसित करती है। इसके उत्पाद पोर्टफोलियो में मिशन-क्रिटिकल P25 और प्रोफेशनल DMR रेडियो, ब्रॉडबैंड उपकरण, AI-सक्षम वीडियो सुरक्षा, कमांड सेंटर समाधान और प्रबंधित सहायता सेवाएँ शामिल हैं। कंपनी सार्वजनिक सुरक्षा, कानून प्रवर्तन, शिक्षा, स्वास्थ्य सेवा और ऐसे अन्य क्षेत्रों के संगठनों को सेवाएँ प्रदान करती है, जहाँ विश्वसनीय समन्वय और तेज़ प्रतिक्रिया आवश्यक होती है। इसके समाधान टीमों को जुड़े रहने, बदलती परिस्थितियों को समझने और चुनौतीपूर्ण वातावरण में सूचित निर्णय लेने में मदद करने के लिए बनाए गए हैं।

Customer Success Advocate at Motorola Solutions — United States Remote

Help public-safety software customers adopt Motorola Solutions products and achieve measurable operational results. Manage customer health, workflows, renewals, and expansion opportunities across assigned accounts.

विवरण

  • Own a regional customer portfolio with support from the Senior Manager, Regional Customer Success
  • Shorten the time from deployment to initial customer value
  • Advance customers through progressively higher usage tiers
  • Spot adoption and retention risks and lead mitigation efforts
  • Identify expansion and cross-sell opportunities through usage and outcome analysis
  • Build trusted partnerships with operational leaders and end users
  • Run onboarding, QBRs/EBRs, health checks, and recurring customer engagements
  • Configure solutions to support customer workflows and operational objectives
  • Increase use of licensed capabilities and mission-critical workflows
  • Help customers progress from basic functionality to advanced, integrated workflows using the “Good-Better-Best” framework
  • Analyze usage data and customer feedback to recommend configuration updates, workflow improvements, and best practices
  • Establish success measures, baselines, and quantifiable outcomes with customers
  • Record and share customer success stories and operational gains
  • Track account health through adoption, license activation, utilization, and feedback metrics
  • Recognize churn exposure and coordinate mitigation plans with internal partners
  • Document and escalate customer issues, blockers, and product gaps to Support, Product, and Deployment
  • Partner with Sales, Deployment, Product Activation, and Support from implementation through renewal
  • Deliver organized customer feedback to Product and Sales
  • Assist renewal and expansion efforts with adoption findings, success stories, and risk evaluations

आवश्यकताएँ

  • At least one year of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing function
  • Background working with SaaS, cloud, or mission-critical technology products
  • Bachelor’s degree in Business, Communications, Public Safety, Information Technology, or a related discipline, or equivalent practical experience
  • Must be legally authorized to work indefinitely in the United States
  • Employer-sponsored work permits are not available
  • Familiarity with public-safety operations, PSAPs, 9-1-1 call handling, or government technology environments
  • Experience increasing product adoption, leading recurring customer reviews, and managing a portfolio against adoption, retention, and satisfaction KPIs
  • Comfort working with CRM and business-intelligence platforms such as Salesforce, Gainsight, Tableau, or comparable tools
  • Excellent written and verbal communication skills
  • Proactive approach to identifying risks, recommending solutions, and ensuring follow-through with customers and internal teams

लाभ

  • Eligibility for incentive bonus plans
  • Medical, dental, and vision coverage
  • 401(k) plan with company matching
  • Ten paid holidays
  • Generous paid time off packages
  • Employee stock purchase plan
  • Paid parental and family leave
  • Employee referral payment plan
  • Up to 25% travel within the assigned region may be required for customer meetings, regional events, and internal collaboration

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