Motorola Solutions dezvoltă tehnologii pentru siguranță publică, securitate și comunicații esențiale. Portofoliul său include radiouri profesionale P25 și DMR pentru misiuni critice, dispozitive de bandă largă, soluții de securitate video bazate pe inteligență artificială, soluții pentru centre de comandă și servicii de asistență gestionată. Compania deservește organizații din domeniul siguranței publice, al aplicării legii, al educației, al asistenței medicale și din alte sectoare în care coordonarea fiabilă și reacția rapidă sunt esențiale. Soluțiile sale sunt concepute pentru a ajuta echipele să rămână conectate, să înțeleagă evoluția situațiilor și să ia decizii informate în medii solicitante.
Customer Success Advocate at Motorola Solutions — United States Remote
Help public-safety software customers adopt Motorola Solutions products and achieve measurable operational results. Manage customer health, workflows, renewals, and expansion opportunities across assigned accounts.
Descriere
- Own a regional customer portfolio with support from the Senior Manager, Regional Customer Success
- Shorten the time from deployment to initial customer value
- Advance customers through progressively higher usage tiers
- Spot adoption and retention risks and lead mitigation efforts
- Identify expansion and cross-sell opportunities through usage and outcome analysis
- Build trusted partnerships with operational leaders and end users
- Run onboarding, QBRs/EBRs, health checks, and recurring customer engagements
- Configure solutions to support customer workflows and operational objectives
- Increase use of licensed capabilities and mission-critical workflows
- Help customers progress from basic functionality to advanced, integrated workflows using the “Good-Better-Best” framework
- Analyze usage data and customer feedback to recommend configuration updates, workflow improvements, and best practices
- Establish success measures, baselines, and quantifiable outcomes with customers
- Record and share customer success stories and operational gains
- Track account health through adoption, license activation, utilization, and feedback metrics
- Recognize churn exposure and coordinate mitigation plans with internal partners
- Document and escalate customer issues, blockers, and product gaps to Support, Product, and Deployment
- Partner with Sales, Deployment, Product Activation, and Support from implementation through renewal
- Deliver organized customer feedback to Product and Sales
- Assist renewal and expansion efforts with adoption findings, success stories, and risk evaluations
Cerințe
- At least one year of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing function
- Background working with SaaS, cloud, or mission-critical technology products
- Bachelor’s degree in Business, Communications, Public Safety, Information Technology, or a related discipline, or equivalent practical experience
- Must be legally authorized to work indefinitely in the United States
- Employer-sponsored work permits are not available
- Familiarity with public-safety operations, PSAPs, 9-1-1 call handling, or government technology environments
- Experience increasing product adoption, leading recurring customer reviews, and managing a portfolio against adoption, retention, and satisfaction KPIs
- Comfort working with CRM and business-intelligence platforms such as Salesforce, Gainsight, Tableau, or comparable tools
- Excellent written and verbal communication skills
- Proactive approach to identifying risks, recommending solutions, and ensuring follow-through with customers and internal teams
Beneficii
- Eligibility for incentive bonus plans
- Medical, dental, and vision coverage
- 401(k) plan with company matching
- Ten paid holidays
- Generous paid time off packages
- Employee stock purchase plan
- Paid parental and family leave
- Employee referral payment plan
- Up to 25% travel within the assigned region may be required for customer meetings, regional events, and internal collaboration