Sarnova
Sarnova
1,001 – 5,000 कर्मचारी
B2BSaaSस्वास्थ्य सेवा
Sarnova एक स्वास्थ्य सेवा वितरण और सेवाएँ प्रदान करने वाली कंपनी है, जो आपातकालीन चिकित्सा सेवाओं और गंभीर देखभाल से जुड़ी संस्थाओं को सहयोग देती है। Bound Tree Medical, Tri-anim Health Services, Cardio Partners और Digitech सहित अपने व्यवसायों के माध्यम से यह चिकित्सा उत्पाद और उपकरण, श्वसन एवं गंभीर देखभाल समाधान, AED कार्यक्रम, CPR प्रशिक्षण तथा EMS बिलिंग और व्यावसायिक विश्लेषण के लिए तकनीक उपलब्ध कराती है। यह समूह EMS प्रदाताओं, अस्पतालों, स्कूलों, व्यवसायों और सरकारी एजेंसियों को सेवाएँ देता है तथा Investor AB के एक हिस्से Patricia Industries की पोर्टफोलियो कंपनी के रूप में संचालित होता है।

Client Support Specialist — Sarnova | Brandon, Florida (Onsite)

Provide client and patient support for Digitech, an EMS billing and technology services provider. Manage account updates, billing inquiries, correspondence, and issue resolution onsite in Brandon, Florida.

विवरण

  • Respond to daily client inquiries and requests
  • Route calls to alternate billing departments when needed
  • Resolve customer issues in line with client requirements and expectations
  • Process additions and edits to insurance and patient demographic records
  • Research client account issues and gather documentation for Department Managers
  • Coordinate with hospitals, insurance providers, attorneys, and patients
  • Scan checks and mail them to the lockbox
  • Achieve production targets while maintaining work quality
  • Learn how internal departments coordinate payment of EMS claims
  • Manage correspondence through mail, email, and telephone
  • Follow company policies, the Corporate Compliance Program, and Standards of Business Ethics guidelines
  • Support senior management in developing and implementing more efficient processing procedures
  • Complete other assigned duties

आवश्यकताएँ

  • High school diploma or equivalent
  • Strong computer proficiency
  • Basic knowledge of Microsoft Outlook, Word, and Excel
  • Typing speed of at least 40 words per minute
  • Quick to learn and willing to ask questions
  • Able to remain composed under pressure while showing empathy
  • Positive, professional, polite, considerate, and courteous demeanor
  • Capable of working independently and taking responsibility for assigned work
  • Able to manage high workloads while meeting tight deadlines
  • Skilled at identifying issues, asking relevant questions, and determining solutions
  • Excellent attention to detail and accuracy
  • Able to multitask, organize, and prioritize responsibilities
  • Strong follow-through
  • Punctual and dependable
  • Collaborative team member who can work with all internal departments
  • Previous experience working with the public is helpful
  • Bilingual English and Spanish skills are a plus but not required
  • Successful completion of a pre-employment physical examination required
  • Documentation of required vaccinations must be provided in accordance with client and regulatory requirements

लाभ

  • Competitive salary based on experience
  • Comprehensive benefits package
  • 401(k) plan

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