Sarnova
Sarnova
1.001 – 5.000 Angajați
Asistență medicalăB2BSaaS
Sarnova este o companie de distribuție și servicii medicale care sprijină serviciile medicale de urgență și organizațiile de îngrijire medicală acută. Prin companii precum Bound Tree Medical, Tri-anim Health Services, Cardio Partners și Digitech, furnizează produse și echipamente medicale, soluții pentru îngrijirea respiratorie și critică, programe pentru defibrilatoare externe automate, instruire în resuscitarea cardiopulmonară și tehnologie pentru facturarea serviciilor medicale de urgență și pentru analiza informațiilor de afaceri. Grupul deservește furnizori de servicii medicale de urgență, spitale, școli, companii și agenții guvernamentale și operează ca o companie din portofoliul Patricia Industries, parte a Investor AB.

Client Support Specialist — Sarnova | Brandon, Florida (Onsite)

Provide client and patient support for Digitech, an EMS billing and technology services provider. Manage account updates, billing inquiries, correspondence, and issue resolution onsite in Brandon, Florida.

Descriere

  • Respond to daily client inquiries and requests
  • Route calls to alternate billing departments when needed
  • Resolve customer issues in line with client requirements and expectations
  • Process additions and edits to insurance and patient demographic records
  • Research client account issues and gather documentation for Department Managers
  • Coordinate with hospitals, insurance providers, attorneys, and patients
  • Scan checks and mail them to the lockbox
  • Achieve production targets while maintaining work quality
  • Learn how internal departments coordinate payment of EMS claims
  • Manage correspondence through mail, email, and telephone
  • Follow company policies, the Corporate Compliance Program, and Standards of Business Ethics guidelines
  • Support senior management in developing and implementing more efficient processing procedures
  • Complete other assigned duties

Cerințe

  • High school diploma or equivalent
  • Strong computer proficiency
  • Basic knowledge of Microsoft Outlook, Word, and Excel
  • Typing speed of at least 40 words per minute
  • Quick to learn and willing to ask questions
  • Able to remain composed under pressure while showing empathy
  • Positive, professional, polite, considerate, and courteous demeanor
  • Capable of working independently and taking responsibility for assigned work
  • Able to manage high workloads while meeting tight deadlines
  • Skilled at identifying issues, asking relevant questions, and determining solutions
  • Excellent attention to detail and accuracy
  • Able to multitask, organize, and prioritize responsibilities
  • Strong follow-through
  • Punctual and dependable
  • Collaborative team member who can work with all internal departments
  • Previous experience working with the public is helpful
  • Bilingual English and Spanish skills are a plus but not required
  • Successful completion of a pre-employment physical examination required
  • Documentation of required vaccinations must be provided in accordance with client and regulatory requirements

Beneficii

  • Competitive salary based on experience
  • Comprehensive benefits package
  • 401(k) plan

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