Sarnova
Sarnova
1 001 – 5 000 Қызметкерлер
B2BSaaSДенсаулық сақтау
Sarnova — жедел медициналық көмек қызметтері мен шұғыл медициналық көмек көрсететін ұйымдарға қолдау ұсынатын денсаулық сақтау саласындағы дистрибуция және қызмет көрсету компаниясы. Bound Tree Medical, Tri-anim Health Services, Cardio Partners және Digitech сияқты кәсіпорындары арқылы медициналық өнімдер мен жабдықтарды, тыныс алу және қарқынды терапия шешімдерін, автоматты сыртқы дефибриллятор (AED) бағдарламаларын, жүрек-өкпе реанимациясы бойынша оқытуды, сондай-ақ жедел медициналық көмек қызметтерін есепке алу мен бизнес-талдауға арналған технологияларды ұсынады. Топ жедел медициналық көмек көрсетушілерге, ауруханаларға, мектептерге, кәсіпорындарға және мемлекеттік органдарға қызмет көрсетеді әрі Investor AB құрамындағы Patricia Industries компаниясының портфельдік компаниясы ретінде жұмыс істейді.

Client Support Specialist — Sarnova | Brandon, Florida (Onsite)

Provide client and patient support for Digitech, an EMS billing and technology services provider. Manage account updates, billing inquiries, correspondence, and issue resolution onsite in Brandon, Florida.

Сипаттама

  • Respond to daily client inquiries and requests
  • Route calls to alternate billing departments when needed
  • Resolve customer issues in line with client requirements and expectations
  • Process additions and edits to insurance and patient demographic records
  • Research client account issues and gather documentation for Department Managers
  • Coordinate with hospitals, insurance providers, attorneys, and patients
  • Scan checks and mail them to the lockbox
  • Achieve production targets while maintaining work quality
  • Learn how internal departments coordinate payment of EMS claims
  • Manage correspondence through mail, email, and telephone
  • Follow company policies, the Corporate Compliance Program, and Standards of Business Ethics guidelines
  • Support senior management in developing and implementing more efficient processing procedures
  • Complete other assigned duties

Талаптар

  • High school diploma or equivalent
  • Strong computer proficiency
  • Basic knowledge of Microsoft Outlook, Word, and Excel
  • Typing speed of at least 40 words per minute
  • Quick to learn and willing to ask questions
  • Able to remain composed under pressure while showing empathy
  • Positive, professional, polite, considerate, and courteous demeanor
  • Capable of working independently and taking responsibility for assigned work
  • Able to manage high workloads while meeting tight deadlines
  • Skilled at identifying issues, asking relevant questions, and determining solutions
  • Excellent attention to detail and accuracy
  • Able to multitask, organize, and prioritize responsibilities
  • Strong follow-through
  • Punctual and dependable
  • Collaborative team member who can work with all internal departments
  • Previous experience working with the public is helpful
  • Bilingual English and Spanish skills are a plus but not required
  • Successful completion of a pre-employment physical examination required
  • Documentation of required vaccinations must be provided in accordance with client and regulatory requirements

Артықшылықтар

  • Competitive salary based on experience
  • Comprehensive benefits package
  • 401(k) plan

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