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Sarnova
Sarnova
1,001 – 5,000 Employees
B2BHealthcareSaaS
Sarnova is a healthcare distribution and services company supporting emergency medical services and acute care organizations. Through businesses including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech, it provides medical products and equipment, respiratory and critical care solutions, AED programs, CPR training, and technology for EMS billing and business intelligence. The group serves EMS providers, hospitals, schools, businesses, and government agencies, and operates as a portfolio company of Patricia Industries, part of Investor AB.
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Client Support Specialist — Sarnova | Brandon, Florida (Onsite)

Provide client and patient support for Digitech, an EMS billing and technology services provider. Manage account updates, billing inquiries, correspondence, and issue resolution onsite in Brandon, Florida.

USUnited StatesFLFloridaOn-siteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Respond to daily client inquiries and requests
  • Route calls to alternate billing departments when needed
  • Resolve customer issues in line with client requirements and expectations
  • Process additions and edits to insurance and patient demographic records
  • Research client account issues and gather documentation for Department Managers
  • Coordinate with hospitals, insurance providers, attorneys, and patients
  • Scan checks and mail them to the lockbox
  • Achieve production targets while maintaining work quality
  • Learn how internal departments coordinate payment of EMS claims
  • Manage correspondence through mail, email, and telephone
  • Follow company policies, the Corporate Compliance Program, and Standards of Business Ethics guidelines
  • Support senior management in developing and implementing more efficient processing procedures
  • Complete other assigned duties

Requirements

  • High school diploma or equivalent
  • Strong computer proficiency
  • Basic knowledge of Microsoft Outlook, Word, and Excel
  • Typing speed of at least 40 words per minute
  • Quick to learn and willing to ask questions
  • Able to remain composed under pressure while showing empathy
  • Positive, professional, polite, considerate, and courteous demeanor
  • Capable of working independently and taking responsibility for assigned work
  • Able to manage high workloads while meeting tight deadlines
  • Skilled at identifying issues, asking relevant questions, and determining solutions
  • Excellent attention to detail and accuracy
  • Able to multitask, organize, and prioritize responsibilities
  • Strong follow-through
  • Punctual and dependable
  • Collaborative team member who can work with all internal departments
  • Previous experience working with the public is helpful
  • Bilingual English and Spanish skills are a plus but not required
  • Successful completion of a pre-employment physical examination required
  • Documentation of required vaccinations must be provided in accordance with client and regulatory requirements

Benefits

  • Competitive salary based on experience
  • Comprehensive benefits package
  • 401(k) plan

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