Qualysoft
Qualysoft
Qualysoft वियना में 1999 में स्थापित एक स्वतंत्र आईटी परामर्श कंपनी है। कंपनी बिज़नेस एप्लिकेशन, CRM और ERP परामर्श, मार्केटिंग ऑटोमेशन तथा सॉफ़्टवेयर इंजीनियरिंग से जुड़ी तकनीकी समाधानों का विकास और कार्यान्वयन करती है। इसका कार्य एआई और डेटा एनालिटिक्स का उपयोग करके बैंकिंग, विनिर्माण, दूरसंचार, मार्केटिंग और लॉजिस्टिक्स जैसे क्षेत्रों में संगठनों की परिचालन प्रक्रियाओं और ग्राहक अनुभवों को बेहतर बनाने में सहायता करता है। 25 से अधिक वर्षों के अनुभव और 501–1,000 कर्मचारियों की टीम के साथ, Qualysoft विभिन्न व्यावसायिक आवश्यकताओं वाले संगठनों की तकनीकी पहलों का समर्थन करती है।

Client Success Manager, People Success — Qualysoft Hybrid Hungary

Lead employee and client success across consultant assignments, stakeholder relationships, commercial follow-through, and operational forecasting. Support Qualysoft’s international IT consulting and technology-services engagements from onboarding through offboarding.

विवरण

  • Act as the primary contact for assigned client employees and relevant subcontractors
  • Oversee each assignment from onboarding and client integration through changes, extensions, redeployment, and offboarding
  • Run performance and development processes informed by employee and client feedback
  • Spot and escalate issues involving performance, retention, or wellbeing
  • Develop productive relationships with hiring managers, project leads, and other key client stakeholders
  • Drive commercial and operational follow-through on extensions, rate reviews, PO/WO continuity, and onboarding or offboarding
  • Position Qualysoft specialists according to technical suitability and business value
  • Assess incoming needs and uncover opportunities across Qualysoft’s service portfolio
  • Keep assignment records current, including headcount, dates, capacity, rates, costs, PO/WO/SOW coverage, timesheets, and planned changes
  • Produce monthly forecasts for billable FTE, utilisation, revenue, and Margin 1 drivers
  • Work with Finance & Controlling to prepare for month-end close
  • Escalate expiring orders, uncovered delivery, idle capacity, early departures, and margin pressure
  • Relate assignment-level execution to service quality, client relationships, and the wider Qualysoft portfolio

आवश्यकताएँ

  • Five or more years of experience in IT services
  • Three or more years in a client-facing position combining account or service management, consultant or people coordination, and commercial ownership
  • Relevant experience supporting specialists embedded in enterprise client teams
  • Proven ability to establish trust with technical professionals and hiring managers
  • Skill in handling challenging conversations and converting customer insight into qualified opportunities
  • Working knowledge of IT roles, project delivery, and service models
  • Confidence working with SOW, WO, and PO terms, extensions, rate cards, billability, utilisation, and contribution-margin drivers
  • Comfortable with monthly forecasting and maintaining reliable data
  • Advanced Excel capability, including clear explanations of variances
  • Discretion when managing commercially sensitive and personal information
  • Excellent communication and stakeholder-management skills in Hungarian and English
  • A dependable, well-structured approach with sound judgement, ownership, and a collaborative mindset
  • Experience with banking or other regulated customers, service transition or managed services, contract and vendor-portal workflows, timesheet or professional-services automation tools, or cross-country coordination is advantageous

लाभ

  • Ongoing opportunities to expand your skills
  • Support for professional development
  • A stable working environment
  • An open and transparent team culture
  • The chance to work with current technologies

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