Qualysoft este o companie independentă de consultanță IT, înființată la Viena în 1999. Compania dezvoltă și implementează soluții tehnologice pentru aplicații de business, consultanță CRM și ERP, automatizarea marketingului și inginerie software. Activitatea sa integrează inteligența artificială și analiza datelor pentru a ajuta organizațiile să își îmbunătățească procesele operaționale și experiența clienților în sectoare precum serviciile bancare, producția, telecomunicațiile, marketingul și logistica. Cu peste 25 de ani de experiență și o echipă de 501–1.000 de angajați, Qualysoft sprijină inițiativele tehnologice ale organizațiilor cu nevoi de business diverse.
Client Success Manager, People Success — Qualysoft Hybrid Hungary
Lead employee and client success across consultant assignments, stakeholder relationships, commercial follow-through, and operational forecasting. Support Qualysoft’s international IT consulting and technology-services engagements from onboarding through offboarding.
Descriere
- Act as the primary contact for assigned client employees and relevant subcontractors
- Oversee each assignment from onboarding and client integration through changes, extensions, redeployment, and offboarding
- Run performance and development processes informed by employee and client feedback
- Spot and escalate issues involving performance, retention, or wellbeing
- Develop productive relationships with hiring managers, project leads, and other key client stakeholders
- Drive commercial and operational follow-through on extensions, rate reviews, PO/WO continuity, and onboarding or offboarding
- Position Qualysoft specialists according to technical suitability and business value
- Assess incoming needs and uncover opportunities across Qualysoft’s service portfolio
- Keep assignment records current, including headcount, dates, capacity, rates, costs, PO/WO/SOW coverage, timesheets, and planned changes
- Produce monthly forecasts for billable FTE, utilisation, revenue, and Margin 1 drivers
- Work with Finance & Controlling to prepare for month-end close
- Escalate expiring orders, uncovered delivery, idle capacity, early departures, and margin pressure
- Relate assignment-level execution to service quality, client relationships, and the wider Qualysoft portfolio
Cerințe
- Five or more years of experience in IT services
- Three or more years in a client-facing position combining account or service management, consultant or people coordination, and commercial ownership
- Relevant experience supporting specialists embedded in enterprise client teams
- Proven ability to establish trust with technical professionals and hiring managers
- Skill in handling challenging conversations and converting customer insight into qualified opportunities
- Working knowledge of IT roles, project delivery, and service models
- Confidence working with SOW, WO, and PO terms, extensions, rate cards, billability, utilisation, and contribution-margin drivers
- Comfortable with monthly forecasting and maintaining reliable data
- Advanced Excel capability, including clear explanations of variances
- Discretion when managing commercially sensitive and personal information
- Excellent communication and stakeholder-management skills in Hungarian and English
- A dependable, well-structured approach with sound judgement, ownership, and a collaborative mindset
- Experience with banking or other regulated customers, service transition or managed services, contract and vendor-portal workflows, timesheet or professional-services automation tools, or cross-country coordination is advantageous
Beneficii
- Ongoing opportunities to expand your skills
- Support for professional development
- A stable working environment
- An open and transparent team culture
- The chance to work with current technologies