Creative Director, E-commerce
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Open
Qualysoft is an independent IT consultancy founded in Vienna in 1999. The company develops and implements technology solutions spanning business applications, CRM and ERP consulting, marketing automation, and software engineering. Its work incorporates AI and data analytics to help organizations improve operational processes and customer experiences across sectors such as banking, manufacturing, telecommunications, marketing, and logistics. With more than 25 years of experience and a team of 501–1,000 employees, Qualysoft supports technology initiatives for organizations with varied business needs.
Client Success Manager, People Success — Qualysoft Hybrid Hungary
Lead employee and client success across consultant assignments, stakeholder relationships, commercial follow-through, and operational forecasting. Support Qualysoft’s international IT consulting and technology-services engagements from onboarding through offboarding.
Description
- Act as the primary contact for assigned client employees and relevant subcontractors
- Oversee each assignment from onboarding and client integration through changes, extensions, redeployment, and offboarding
- Run performance and development processes informed by employee and client feedback
- Spot and escalate issues involving performance, retention, or wellbeing
- Develop productive relationships with hiring managers, project leads, and other key client stakeholders
- Drive commercial and operational follow-through on extensions, rate reviews, PO/WO continuity, and onboarding or offboarding
- Position Qualysoft specialists according to technical suitability and business value
- Assess incoming needs and uncover opportunities across Qualysoft’s service portfolio
- Keep assignment records current, including headcount, dates, capacity, rates, costs, PO/WO/SOW coverage, timesheets, and planned changes
- Produce monthly forecasts for billable FTE, utilisation, revenue, and Margin 1 drivers
- Work with Finance & Controlling to prepare for month-end close
- Escalate expiring orders, uncovered delivery, idle capacity, early departures, and margin pressure
- Relate assignment-level execution to service quality, client relationships, and the wider Qualysoft portfolio
Requirements
- Five or more years of experience in IT services
- Three or more years in a client-facing position combining account or service management, consultant or people coordination, and commercial ownership
- Relevant experience supporting specialists embedded in enterprise client teams
- Proven ability to establish trust with technical professionals and hiring managers
- Skill in handling challenging conversations and converting customer insight into qualified opportunities
- Working knowledge of IT roles, project delivery, and service models
- Confidence working with SOW, WO, and PO terms, extensions, rate cards, billability, utilisation, and contribution-margin drivers
- Comfortable with monthly forecasting and maintaining reliable data
- Advanced Excel capability, including clear explanations of variances
- Discretion when managing commercially sensitive and personal information
- Excellent communication and stakeholder-management skills in Hungarian and English
- A dependable, well-structured approach with sound judgement, ownership, and a collaborative mindset
- Experience with banking or other regulated customers, service transition or managed services, contract and vendor-portal workflows, timesheet or professional-services automation tools, or cross-country coordination is advantageous
Benefits
- Ongoing opportunities to expand your skills
- Support for professional development
- A stable working environment
- An open and transparent team culture
- The chance to work with current technologies
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