SONDA Technical Support Specialist (Level 1B)
SONDA
Provide technical support for clinical and corporate software at SONDA. Resolve incidents, configure hardware, and manage equipment assets and warranties.
खोलें
Tenna builds equipment management software and connected hardware for construction contractors. Its platform brings heavy equipment, vehicles, tools, attachments, and rental assets into one system, combining GPS, Bluetooth, QR, and CANbus tracking with AI dash cameras and mobile apps. Contractors use Tenna to track assets, review utilization, schedule maintenance and work orders, coordinate dispatch, and manage parts and mechanic time. The platform also supports safety and compliance workflows, accounting and construction software integrations, and asset-based job costing and internal billing. Tenna operates across construction, SaaS, and hardware, with products spanning both software and field equipment.
Customer Success Representative, Tenna (Remote, US)
Support customers using Tenna’s SaaS and IoT asset management platform by resolving issues, managing support tickets, and onboarding users. Help strengthen customer relationships and support membership renewals.
विवरण
- Serve as the primary contact for customers reaching out through inbound support channels.
- Assist customers day to day by phone, email, chat, and hotline.
- Use Zoom, Microsoft Teams, and other remote meeting tools to help customers.
- Guide users through the Tenna app and platform.
- Identify root causes by asking focused questions and listening carefully.
- Troubleshoot and document issues using knowledge of Tenna’s platform and processes.
- Use diagnostic tools to resolve customer issues.
- Create support tickets and escalate issues to the right stakeholders.
- Manage support tickets through resolution and keep customers updated on progress.
- Work with Engineering, Hardware, Product, QA, and Sales on bugs, feature requests, and improvements.
- Set up new customers and onboard users.
- Configure customer permissions, asset lists, and related data accurately.
- Work with existing customers to support retention and membership renewals.
- Build lasting customer relationships and contribute to customer growth.
आवश्यकताएँ
- A bachelor’s degree is strongly preferred; equivalent experience is also considered.
- At least two years of experience providing software customer support.
- Fluency in Spanish and English is required.
- Construction technology or construction industry experience is a strong advantage.
- Experience with video conferencing tools such as Zoom or Microsoft Teams.
- Technical support experience with Android, Apple, and Windows products.
- Strong interest in software development processes and methods.
- Excellent spoken and written communication, especially with engineering teams.
- Salesforce and Help Scout experience is strongly preferred.
- Self-directed, adaptable, and service oriented, with a willingness to do what is needed.
- Strong problem-solving ability and a process-focused approach.
- Enthusiasm for a fast-growing, entrepreneurial environment, with personal drive to set and meet high standards.
- Availability Monday through Friday, 8:00 a.m.–5:00 p.m. Eastern Time, and at least one Saturday each month.
- Willingness to travel to customer sites up to 20% of the time.
लाभ
- Competitive compensation packages.
- Opportunities for growth and personal development on a dynamic team.
- Comprehensive benefits at a low cost.
- Benefits coverage starts on the first day of employment.
- Dependent care benefits.
- 401(k) matching.
- Employee referral bonuses.
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