SONDA एक लंबे समय से स्थापित कंपनी है, जो परामर्श, लॉजिस्टिक्स और मार्केटिंग के क्षेत्रों में काम करती है। इसका करियर प्लेटफ़ॉर्म संभावित उम्मीदवारों को उपलब्ध अवसरों का पता लगाने और संगठन से जुड़ने के बारे में अधिक जानने का अवसर देता है। नौकरी तलाशने वालों के लिए, SONDA की प्रोफ़ाइल एक व्यापक और बहुआयामी व्यवसाय में भूमिकाओं की खोज शुरू करने का आधार प्रदान करती है।
SONDA Technical Support Specialist (Level 1B)
Provide technical support for clinical and corporate software at SONDA. Resolve incidents, configure hardware, and manage equipment assets and warranties.
विवरण
- Provide remote and on-site N1/N2 support for cobas Infinity, navify, and corporate software.
- Install and configure Zebra and Epson label printers, peripherals, and cabling.
- Diagnose hardware faults and report them for warranty claims or replacement.
- Handle incidents, service requests, preventive maintenance, and implementations.
- Track each incident or service request through to full resolution.
- Manage warranty claims with manufacturers and follow them through to closure.
- Keep the ticket management system up to date.
- Prepare an electronic service record for each support visit.
- Manage assets through physical inventory and equipment labeling.
- Support VIP users and coordinate with other teams to resolve requests.
आवश्यकताएँ
- Graduate or technologist qualification in systems, networks, or telecommunications.
- Knowledge of LIS-HIS interfaces, Windows Server, basic networking, and SQL.
- Cloud and Azure knowledge is desirable.
- Basic English.
- Two years of technical support experience.
- Knowledge of operating systems.
लाभ
- Flexible work arrangements that support personal and professional balance.
- Ongoing career development and opportunities to build skills aligned with your interests.
- A collaborative, diverse, and innovative work environment.
- Access to SONDA Academy for continued learning.
- SONDA Wellness initiatives supporting physical, mental, and social health.