SONDA
SONDA
SONDA is a long-established company operating across consulting, logistics, and marketing. Its career platform gives prospective candidates a place to explore opportunities and learn more about joining the organization. For job seekers, SONDA’s profile provides a starting point for discovering roles within a broad, multidisciplinary business.

SONDA Technical Support Specialist (Level 1B)

Provide technical support for clinical and corporate software at SONDA. Resolve incidents, configure hardware, and manage equipment assets and warranties.

Description

  • Provide remote and on-site N1/N2 support for cobas Infinity, navify, and corporate software.
  • Install and configure Zebra and Epson label printers, peripherals, and cabling.
  • Diagnose hardware faults and report them for warranty claims or replacement.
  • Handle incidents, service requests, preventive maintenance, and implementations.
  • Track each incident or service request through to full resolution.
  • Manage warranty claims with manufacturers and follow them through to closure.
  • Keep the ticket management system up to date.
  • Prepare an electronic service record for each support visit.
  • Manage assets through physical inventory and equipment labeling.
  • Support VIP users and coordinate with other teams to resolve requests.

Requirements

  • Graduate or technologist qualification in systems, networks, or telecommunications.
  • Knowledge of LIS-HIS interfaces, Windows Server, basic networking, and SQL.
  • Cloud and Azure knowledge is desirable.
  • Basic English.
  • Two years of technical support experience.
  • Knowledge of operating systems.

Benefits

  • Flexible work arrangements that support personal and professional balance.
  • Ongoing career development and opportunities to build skills aligned with your interests.
  • A collaborative, diverse, and innovative work environment.
  • Access to SONDA Academy for continued learning.
  • SONDA Wellness initiatives supporting physical, mental, and social health.

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