SONDA — консалтинг, логистика және маркетинг салаларында жұмыс істейтін, көп жылдан бері қызмет атқарып келе жатқан компания. Оның мансап платформасы әлеуетті кандидаттарға мүмкіндіктерді зерттеп, ұйымға қосылу туралы көбірек білуге мүмкіндік береді. Жұмыс іздеушілер үшін SONDA профилі кең ауқымды, көпсалалы бизнес ішіндегі бос орындарды іздеуге бастайтын нүкте болып табылады.
SONDA Technical Support Specialist (Level 1B)
Provide technical support for clinical and corporate software at SONDA. Resolve incidents, configure hardware, and manage equipment assets and warranties.
Сипаттама
- Provide remote and on-site N1/N2 support for cobas Infinity, navify, and corporate software.
- Install and configure Zebra and Epson label printers, peripherals, and cabling.
- Diagnose hardware faults and report them for warranty claims or replacement.
- Handle incidents, service requests, preventive maintenance, and implementations.
- Track each incident or service request through to full resolution.
- Manage warranty claims with manufacturers and follow them through to closure.
- Keep the ticket management system up to date.
- Prepare an electronic service record for each support visit.
- Manage assets through physical inventory and equipment labeling.
- Support VIP users and coordinate with other teams to resolve requests.
Талаптар
- Graduate or technologist qualification in systems, networks, or telecommunications.
- Knowledge of LIS-HIS interfaces, Windows Server, basic networking, and SQL.
- Cloud and Azure knowledge is desirable.
- Basic English.
- Two years of technical support experience.
- Knowledge of operating systems.
Артықшылықтар
- Flexible work arrangements that support personal and professional balance.
- Ongoing career development and opportunities to build skills aligned with your interests.
- A collaborative, diverse, and innovative work environment.
- Access to SONDA Academy for continued learning.
- SONDA Wellness initiatives supporting physical, mental, and social health.