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Smartsheet
Smartsheet
1 001 – 5 000 Xodimlar
H1B vizasi homiysiKonsaltingMarketingSog‘liqni saqlash
Smartsheet loyihalarni tashkil etish, ish jarayonlarini avtomatlashtirish, jamoalar faoliyatini muvofiqlashtirish hamda operatsion maʼlumotlarni boshqaruv panellari va hisobotlarga aylantirish uchun ishlarni boshqarish platformasini taqdim etadi. Uning vositalari konsalting, sog‘liqni saqlash, moliya va davlat boshqaruvi kabi sohalarda loyihalarni boshqarish, IT portfelini boshqarish va marketingni boshqarish kabi foydalanish holatlarini qo‘llab-quvvatlaydi. Platforma integratsiyalar orqali boshqa biznes tizimlariga ham ulanadi va konsalting, trening hamda joriy etishni qamrab oluvchi professional xizmatlar bilan qo‘llab-quvvatlanadi. Smartsheet ishlarni keng ko‘lamda boshqaradigan tashkilotlar uchun xavfsizlik va maʼlumotlarni himoya qilishga alohida eʼtibor qaratadi.
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Kompaniyadagi ish o‘rinlari

Senior Manager, Technical Support — Hybrid in India

Lead distributed technical support teams at Smartsheet, an AI-powered work-management software company. Oversee support operations, customer outcomes, service metrics, and team growth.

INHindistonGibridTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaTexnik mijozlar muvaffaqiyati

Tavsif

  • Lead and mentor multiple globally distributed technical support teams
  • Oversee daily team operations and work with Support leaders to achieve targets
  • Coach team members and help them develop product expertise
  • Deliver enterprise post-sales technical support to Smartsheet customers
  • Set objectives, give feedback, assess progress, and build a high-performing culture
  • Take ownership of team performance and customer outcomes through SLAs and KPIs
  • Manage case volumes, reduce backlogs, and improve the support experience
  • Review KPI data and customer feedback to identify trends and recommend efficiency gains
  • Implement strategic priorities established by Support Leadership
  • Conduct recurring case reviews and quality evaluations
  • Support release readiness and assess new features and product changes
  • Foster inclusion, engagement, and opportunities for professional development
  • Recruit team members based on business needs in partnership with recruiting teams
  • Work with Training on onboarding, assessments, and related programs
  • Encourage continuous improvement through recognition and constructive feedback
  • Collaborate with Global Support and other stakeholders on initiatives and shared priorities
  • Report to a Senior Support Manager within the Global Support organization
  • Handle additional responsibilities as assigned

Talablar

  • At least six years of people-management experience or equivalent experience mentoring, managing, or providing feedback to individual contributors
  • At least three years of experience in technical support or customer service
  • Experience in a fast-paced, high-volume technical SaaS environment is preferred
  • Strong critical-thinking and problem-solving abilities
  • Experience with frontline management or leading global teams is preferred
  • Experience coaching, mentoring, managing, and evaluating individual-contributor performance
  • Excellent skills in interacting with end users
  • Strong written and verbal communication skills
  • Leadership ability and a record of serving as a resource for other team managers
  • Ability to work independently and take ownership of issues and challenges
  • Ability and motivation to learn and build new skills quickly
  • Ability to grow with a leading global software product

Imtiyozlar

  • A workplace where ideas are heard, potential is supported, and contributions make a meaningful impact
  • Autonomy to explore, challenge conventions, and develop beyond the immediate role
  • An environment that values diverse perspectives and nontraditional career paths
  • Equal employment opportunity within an inclusive workplace
  • Interview accommodations available upon request

O‘xshash ish o‘rinlari