Sedgwick butun dunyo bo‘ylab tashkilotlarga texnologiyaga asoslangan xatarlarni boshqarish, xodimlar imtiyozlari va integratsiyalashgan biznes yechimlarini taqdim etadi. Kompaniya baxtsiz hodisa, sog‘liq, mehnatga layoqatsizlik, ishsizlik kompensatsiyasi va javobgarlik bo‘yicha da’volarni boshqarish bilan birga, konsalting, sud-buxgalteriya ekspertizasi, sud-muhandislik ekspertizasi, mulkni tiklash, brendni himoya qilish va yo‘qotishlarning oldini olish xizmatlarini rivojlantiradi. Sedgwick qurilish, konsalting, sog‘liqni saqlash, qishloq xo‘jaligi va atrof-muhit xizmatlari kabi sohalardagi mijozlarni qo‘llab-quvvatlaydi hamda xilma-xillik, tenglik, inklyuzivlik va ekologik, ijtimoiy hamda korporativ boshqaruv amaliyotlariga e’tibor qaratishini bildiradi.
Sedgwick Workforce Absence Director, Client Services (Iowa Remote)
Lead client services for Sedgwick’s complex workforce absence and claims programs. Drive renewals, retention, service strategy, and account team performance.
Tavsif
- Develop account management strategies aligned with client service plans
- Retain existing clients while supporting satisfaction, revenue growth, surveys, and new business
- Manage large, complex programs requiring dedicated teams, multiple offices, and tailored service models
- Oversee local Client Services personnel
- Deliver stewardship reports and brief clients on program trends and issues
- Conduct pre-renewal visits and assess client loss experience and company performance
- Prepare renewals, contract revisions, and Client Service Instructions for complex programs
- Negotiate service plan enhancements and changes
- Influence internal departments to address process, technology, and resource limitations
- Coordinate client invoicing, audits, and accounts receivable follow-up
- Resolve significant customer service concerns
- Find and pursue cross-selling opportunities
- Engage with the local insurance community through advanced education and professional memberships
- Supervise personnel supporting programs with multiple Account Representatives
- Maintain compliance with applicable quality initiatives
- Interview, hire, and create performance development plans for colleagues
- Lead colleague performance discussions
- Complete additional assigned duties
Talablar
- Bachelor’s degree from an accredited college or university preferred
- CPCU, AIC, ARM, or another related designation preferred
- At least 10 years of related experience, or an equivalent combination of education and experience, including 2 years as an account manager or 5 years as an adjuster with 2 years in a supervisory role
- Strong oral and written communication skills, including presentations
- Computer proficiency, including Microsoft Office
- Analytical and interpretive capability
- Strong organizational ability
- Excellent interpersonal skills
- Strong negotiation and facilitation skills
- Leadership, management, and motivational skills
- Ability to work effectively in a team environment
- Strong account-rounding ability
- Thorough understanding of workers’ compensation, liability, and disability claims management
- Deep knowledge of client servicing
- Ability to manage conflict and address challenging issues in a fast-paced environment
- Ability to meet or exceed Performance Competencies
- Credit security clearance confirmed through a background credit check is required
- Willingness to travel as required
Imtiyozlar
- Work-life balance
- Equal Opportunity Employer
- Drug-Free Workplace