Sedgwick oferă organizațiilor din întreaga lume soluții tehnologice pentru gestionarea riscurilor, beneficiilor și a unor servicii de afaceri integrate. Activitatea sa include administrarea dosarelor de daună pentru accidente, sănătate, dizabilitate, compensații de șomaj și răspundere, precum și servicii de consultanță, contabilitate judiciară, inginerie judiciară, restaurarea proprietăților, protejarea mărcilor și prevenirea pierderilor. Sedgwick sprijină clienți din sectoare precum construcțiile, consultanța, sănătatea, agricultura și serviciile de mediu, punând un accent declarat pe diversitate, echitate, incluziune și practicile de mediu, sociale și de guvernanță.
Sedgwick Workforce Absence Director, Client Services (Iowa Remote)
Lead client services for Sedgwick’s complex workforce absence and claims programs. Drive renewals, retention, service strategy, and account team performance.
Descriere
- Develop account management strategies aligned with client service plans
- Retain existing clients while supporting satisfaction, revenue growth, surveys, and new business
- Manage large, complex programs requiring dedicated teams, multiple offices, and tailored service models
- Oversee local Client Services personnel
- Deliver stewardship reports and brief clients on program trends and issues
- Conduct pre-renewal visits and assess client loss experience and company performance
- Prepare renewals, contract revisions, and Client Service Instructions for complex programs
- Negotiate service plan enhancements and changes
- Influence internal departments to address process, technology, and resource limitations
- Coordinate client invoicing, audits, and accounts receivable follow-up
- Resolve significant customer service concerns
- Find and pursue cross-selling opportunities
- Engage with the local insurance community through advanced education and professional memberships
- Supervise personnel supporting programs with multiple Account Representatives
- Maintain compliance with applicable quality initiatives
- Interview, hire, and create performance development plans for colleagues
- Lead colleague performance discussions
- Complete additional assigned duties
Cerințe
- Bachelor’s degree from an accredited college or university preferred
- CPCU, AIC, ARM, or another related designation preferred
- At least 10 years of related experience, or an equivalent combination of education and experience, including 2 years as an account manager or 5 years as an adjuster with 2 years in a supervisory role
- Strong oral and written communication skills, including presentations
- Computer proficiency, including Microsoft Office
- Analytical and interpretive capability
- Strong organizational ability
- Excellent interpersonal skills
- Strong negotiation and facilitation skills
- Leadership, management, and motivational skills
- Ability to work effectively in a team environment
- Strong account-rounding ability
- Thorough understanding of workers’ compensation, liability, and disability claims management
- Deep knowledge of client servicing
- Ability to manage conflict and address challenging issues in a fast-paced environment
- Ability to meet or exceed Performance Competencies
- Credit security clearance confirmed through a background credit check is required
- Willingness to travel as required
Beneficii
- Work-life balance
- Equal Opportunity Employer
- Drug-Free Workplace