Sedgwick бүкіл әлемдегі ұйымдарға технологияға негізделген тәуекелдерді басқару, қызметкерлерге берілетін жеңілдіктер және интеграцияланған бизнес шешімдерін ұсынады. Компания жазатайым оқиға, денсаулық, еңбекке жарамсыздық, жұмыссыздық бойынша өтемақы және жауапкершілік талаптарын реттеумен қатар, консалтинг, сот-бухгалтерлік сараптама, сот-инженерлік сараптама, мүлікті қалпына келтіру, брендті қорғау және шығындардың алдын алу қызметтерін дамытады. Sedgwick құрылыс, консалтинг, денсаулық сақтау, ауыл шаруашылығы және қоршаған ортаны қорғау қызметтері сияқты салалардағы клиенттерге қолдау көрсетеді және әртүрлілікке, теңдікке, инклюзияға, сондай-ақ экологиялық, әлеуметтік және корпоративтік басқару тәжірибелеріне басымдық беретінін мәлімдейді.
Sedgwick Workforce Absence Director, Client Services (Iowa Remote)
Lead client services for Sedgwick’s complex workforce absence and claims programs. Drive renewals, retention, service strategy, and account team performance.
Сипаттама
- Develop account management strategies aligned with client service plans
- Retain existing clients while supporting satisfaction, revenue growth, surveys, and new business
- Manage large, complex programs requiring dedicated teams, multiple offices, and tailored service models
- Oversee local Client Services personnel
- Deliver stewardship reports and brief clients on program trends and issues
- Conduct pre-renewal visits and assess client loss experience and company performance
- Prepare renewals, contract revisions, and Client Service Instructions for complex programs
- Negotiate service plan enhancements and changes
- Influence internal departments to address process, technology, and resource limitations
- Coordinate client invoicing, audits, and accounts receivable follow-up
- Resolve significant customer service concerns
- Find and pursue cross-selling opportunities
- Engage with the local insurance community through advanced education and professional memberships
- Supervise personnel supporting programs with multiple Account Representatives
- Maintain compliance with applicable quality initiatives
- Interview, hire, and create performance development plans for colleagues
- Lead colleague performance discussions
- Complete additional assigned duties
Талаптар
- Bachelor’s degree from an accredited college or university preferred
- CPCU, AIC, ARM, or another related designation preferred
- At least 10 years of related experience, or an equivalent combination of education and experience, including 2 years as an account manager or 5 years as an adjuster with 2 years in a supervisory role
- Strong oral and written communication skills, including presentations
- Computer proficiency, including Microsoft Office
- Analytical and interpretive capability
- Strong organizational ability
- Excellent interpersonal skills
- Strong negotiation and facilitation skills
- Leadership, management, and motivational skills
- Ability to work effectively in a team environment
- Strong account-rounding ability
- Thorough understanding of workers’ compensation, liability, and disability claims management
- Deep knowledge of client servicing
- Ability to manage conflict and address challenging issues in a fast-paced environment
- Ability to meet or exceed Performance Competencies
- Credit security clearance confirmed through a background credit check is required
- Willingness to travel as required
Артықшылықтар
- Work-life balance
- Equal Opportunity Employer
- Drug-Free Workplace