Sedgwick दुनिया भर के संगठनों को प्रौद्योगिकी-सक्षम जोखिम, लाभ और एकीकृत कारोबारी समाधान प्रदान करता है। इसके कार्यों में दुर्घटना, स्वास्थ्य, विकलांगता, बेरोज़गारी मुआवज़े और देयता दावों का प्रबंधन शामिल है। साथ ही, कंपनी परामर्श, फॉरेंसिक लेखांकन, फॉरेंसिक इंजीनियरिंग, संपत्ति बहाली, ब्रांड संरक्षण और हानि-निवारण सेवाएँ विकसित करती है। Sedgwick निर्माण, परामर्श, स्वास्थ्य सेवा, कृषि और पर्यावरणीय सेवाओं सहित विभिन्न उद्योगों में ग्राहकों का समर्थन करता है तथा विविधता, समानता, समावेशन और पर्यावरणीय, सामाजिक एवं शासन संबंधी प्रथाओं पर ध्यान केंद्रित करने की बात करता है।
Sedgwick Workforce Absence Director, Client Services (Iowa Remote)
Lead client services for Sedgwick’s complex workforce absence and claims programs. Drive renewals, retention, service strategy, and account team performance.
विवरण
- Develop account management strategies aligned with client service plans
- Retain existing clients while supporting satisfaction, revenue growth, surveys, and new business
- Manage large, complex programs requiring dedicated teams, multiple offices, and tailored service models
- Oversee local Client Services personnel
- Deliver stewardship reports and brief clients on program trends and issues
- Conduct pre-renewal visits and assess client loss experience and company performance
- Prepare renewals, contract revisions, and Client Service Instructions for complex programs
- Negotiate service plan enhancements and changes
- Influence internal departments to address process, technology, and resource limitations
- Coordinate client invoicing, audits, and accounts receivable follow-up
- Resolve significant customer service concerns
- Find and pursue cross-selling opportunities
- Engage with the local insurance community through advanced education and professional memberships
- Supervise personnel supporting programs with multiple Account Representatives
- Maintain compliance with applicable quality initiatives
- Interview, hire, and create performance development plans for colleagues
- Lead colleague performance discussions
- Complete additional assigned duties
आवश्यकताएँ
- Bachelor’s degree from an accredited college or university preferred
- CPCU, AIC, ARM, or another related designation preferred
- At least 10 years of related experience, or an equivalent combination of education and experience, including 2 years as an account manager or 5 years as an adjuster with 2 years in a supervisory role
- Strong oral and written communication skills, including presentations
- Computer proficiency, including Microsoft Office
- Analytical and interpretive capability
- Strong organizational ability
- Excellent interpersonal skills
- Strong negotiation and facilitation skills
- Leadership, management, and motivational skills
- Ability to work effectively in a team environment
- Strong account-rounding ability
- Thorough understanding of workers’ compensation, liability, and disability claims management
- Deep knowledge of client servicing
- Ability to manage conflict and address challenging issues in a fast-paced environment
- Ability to meet or exceed Performance Competencies
- Credit security clearance confirmed through a background credit check is required
- Willingness to travel as required
लाभ
- Work-life balance
- Equal Opportunity Employer
- Drug-Free Workplace