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Marketing
Blee — 2022-yilda tashkil etilgan va taxminan 11–50 nafar xodimdan iborat jamoaga ega marketing kompaniyasi. Kompaniyaning ochiq veb-resurslarida uning aniq xizmatlari, mahsulotlari, biznes modeli yoki mijozlarga yo‘nalishi haqida ma’lumot cheklangan. Shu sababli nomzodlar lavozimga oid batafsil ma’lumot uchun kompaniyaning dolzarb materiallari va ish e’lonlarini ko‘rib chiqishlari kerak.
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Kompaniyadagi ish o‘rinlari

Founding Customer Support Engineer (United States Remote)

Lead technical customer support for Blee’s AI marketing compliance platform as its founding support engineer. Develop the tooling, documentation, automation, and customer-facing processes that scale support.

USAmerika Qo‘shma Shtatlari
110 000 $ – 160 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaQo‘llab-quvvatlash muhandisi

Tavsif

  • Serve as the first responder for the support queue across all inbound channels, owning response and resolution timelines.
  • Investigate and resolve technical issues by reproducing failures, analyzing logs, configuration, and integrations, and either fixing them or providing Engineering with a clear, reproducible report.
  • Help customers understand AI checks, rulesets, and configuration impacts, turning support discussions into configuration updates or product requests.
  • Create and maintain self-service resources, including a help center, FAQs, troubleshooting documentation, and brief video walkthroughs.
  • Reduce repetitive work through macros, triage and routing rules, documentation-based AI agents, and in-product guidance.
  • Partner with Product and Engineering on well-documented issues, including reproduction steps and cross-account impact, and advocate for durable fixes.
  • Develop internal runbooks, escalation procedures, and enablement materials for Customer Success and Implementation.
  • Establish support severity definitions, coverage expectations, response targets, and the support tooling stack.
  • Report to the Head of Customer Success while working closely with Engineering, Product, Customer Success, and Implementation.
  • Support customers across legal, compliance, and marketing functions.

Talablar

  • Bring 3–6 years of experience in technical support, support engineering, solutions engineering, technical operations, or a similar B2B SaaS role where you built customer-facing tools and processes.
  • Showcase something you created—such as a knowledge base, automation, internal tool, or AI workflow—that measurably reduced manual work.
  • Have practical experience with AI tools and a clear perspective on where they are useful and where they are not.
  • Debug independently by reviewing logs, calling APIs, tracing integrations, and writing queries.
  • Provide writing and video samples, such as documentation, guides, or walkthroughs you created.
  • Experience in a regulated or compliance-related field, or in marketing operations, is advantageous.
  • For US-based roles, be authorized to work for any employer.
  • Blee cannot sponsor or assume sponsorship of employment visas at this time.

Imtiyozlar

  • Competitive salary with equity.
  • Company meetups held twice a year.
  • Medical, dental, and vision insurance fully covered.
  • Free OneMedical access for US employees.
  • Company-paid life insurance for US employees.
  • Company-sponsored 401(k) with matching for US employees.
  • Flexible time off, including 15 mandatory days away from work.
  • Financial assistance for work-related learning.
  • Quarterly off-site gatherings.
  • Opportunities to work from other offices when appropriate.
  • Remote work opportunities for qualified candidates.

O‘xshash ish o‘rinlari

AT&T

AT&T Business Sales Representative, Territory Accounts — Memphis

AT&T
H1B vizasi homiysiTelekommunikatsiyalarTexnologiya va innovatsiya
USAmerika Qo‘shma ShtatlariTNTennessi
38 800 $ – 58 200 $ / yil
OfisdaTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaSotuv

Build AT&T’s Memphis small-business and mid-market customer base by selling fiber broadband and other communications solutions. The role combines prospecting, account development, and consultative selling to grow territory revenue.

Ochish