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EXUS
EXUS
51 – 200 Xodimlar
Bank ishiFintexSaaS
EXUS bank, fintech va SaaS muhitlarida qarzlarni undirish va qaytarish uchun korporativ dasturiy ta’minot ishlab chiqadi. EXUS Financial Suite hisob mablag‘lari ajratilgan paytdan boshlab huquqiy undirish yoki hisobdan chiqarishgacha bo‘lgan butun hayotiy sikl davomida sun’iy intellekt qo‘llab-quvvatlaydigan qarorlar tahlili, nazorat qilinadigan avtomatlashtirish, sozlanadigan undirish strategiyalari, bashoratli analitika va muvofiqlik hisobotlarini birlashtiradi. Platforma banklar, kredit beruvchilar, kommunal xizmatlar va korporativ moliya tashkilotlari uchun mo‘ljallangan. U o‘z-o‘ziga xizmat ko‘rsatish va dala undiruvi jarayonlarini qo‘llab-quvvatlab, jamoalarga kredit xatarini boshqarish, strategiyalarni joriy etish va undirish operatsiyalarini yanada samarali integratsiya qilishda yordam beradi.
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Kompaniyadagi ish o‘rinlari

Customer Success Manager - Lebanon (Remote) | EXUS

Own customer adoption, value realization, and retention for EXUS debt collection and recovery platforms. Manage business reviews, risk mitigation, and post-go-live relationships with enterprise banking customers.

LBLivanMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Manage the transition from project delivery after go-live
  • Increase platform adoption and customer value
  • Track customer health and identify retention risks early
  • Lead quarterly business reviews focused on outcomes and priorities
  • Coordinate customer communications and Support follow-up on critical issues
  • Recognize customer advocates and refer expansion opportunities to the Customer Success Manager
  • Represent customer needs internally and track agreed actions through completion
  • Own post-go-live success and the long-term health of an assigned EXUS customer portfolio
  • Translate product usage and customer outcomes into actionable success plans
  • Help customers realize value while surfacing emerging risks promptly
  • Collaborate with Delivery, Support, Product, Engineering, and Business Analysis teams
  • Provide customer insights, health evidence, and expansion opportunities for proposals, negotiations, and renewals

Talablar

  • Bachelor’s degree in Business Administration, Sales, IT, or a related discipline
  • At least three years of relevant experience in Enterprise SaaS Customer Success, Program Management, or Sales, including required banking experience
  • Fintech industry experience is a strong advantage
  • Experience managing continuing customer relationships across post-deployment engagement, adoption, business reviews, and customer needs
  • Demonstrated success working with diverse business and technical stakeholders on complex enterprise deployments lasting six months or longer, including operational transition and handover
  • Ability to analyze usage data, dashboards, and customer outcome metrics, recognize data limitations, and convert findings into actions for adoption, outcomes, or risk mitigation
  • Proven collaboration with Delivery, Support, and Product teams to assign ownership, close actions, and sustain constructive customer relationships
  • Working proficiency with CRM or Customer Success systems, BI dashboards, and project management or support portals
  • Strong written and spoken English, with the ability to engage senior customer stakeholders, facilitate business reviews, and coordinate complex or sensitive escalations
  • Willingness to travel approximately 30% annually for key go-lives, customer meetings, and business reviews as needed
  • Preferred: Background in collections, lending, banking operations, or financial software
  • Preferred: Lean or Six Sigma training or certification, or demonstrated experience leading measurable process improvement initiatives or workshops
  • Preferred: Experience with AI- or machine learning-enabled financial software
  • Preferred: Thai, Spanish, or French proficiency in addition to English

Imtiyozlar

  • Fully remote working arrangement
  • Competitive salary
  • Inclusive workplace with a Well-being Program
  • Structured induction and mentoring buddy support
  • Private health insurance allowance
  • Unlimited time off

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