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EXUS
EXUS
51 – 200 Employees
BankingFintechSaaS
EXUS develops enterprise software for debt collections and recovery across banking, fintech, and SaaS environments. Its EXUS Financial Suite brings together AI-supported decision intelligence, governed automation, configurable collection strategies, predictive analytics, and compliance reporting for the full account lifecycle, from disbursement through legal recovery or write-off. The platform is designed for banks, lenders, utilities, and corporate finance organizations, supporting self-service and field collections while helping teams manage credit risk, deploy strategies, and integrate collections operations more efficiently.
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Customer Success Manager - Lebanon (Remote) | EXUS

Own customer adoption, value realization, and retention for EXUS debt collection and recovery platforms. Manage business reviews, risk mitigation, and post-go-live relationships with enterprise banking customers.

LBLebanonRemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage the transition from project delivery after go-live
  • Increase platform adoption and customer value
  • Track customer health and identify retention risks early
  • Lead quarterly business reviews focused on outcomes and priorities
  • Coordinate customer communications and Support follow-up on critical issues
  • Recognize customer advocates and refer expansion opportunities to the Customer Success Manager
  • Represent customer needs internally and track agreed actions through completion
  • Own post-go-live success and the long-term health of an assigned EXUS customer portfolio
  • Translate product usage and customer outcomes into actionable success plans
  • Help customers realize value while surfacing emerging risks promptly
  • Collaborate with Delivery, Support, Product, Engineering, and Business Analysis teams
  • Provide customer insights, health evidence, and expansion opportunities for proposals, negotiations, and renewals

Requirements

  • Bachelor’s degree in Business Administration, Sales, IT, or a related discipline
  • At least three years of relevant experience in Enterprise SaaS Customer Success, Program Management, or Sales, including required banking experience
  • Fintech industry experience is a strong advantage
  • Experience managing continuing customer relationships across post-deployment engagement, adoption, business reviews, and customer needs
  • Demonstrated success working with diverse business and technical stakeholders on complex enterprise deployments lasting six months or longer, including operational transition and handover
  • Ability to analyze usage data, dashboards, and customer outcome metrics, recognize data limitations, and convert findings into actions for adoption, outcomes, or risk mitigation
  • Proven collaboration with Delivery, Support, and Product teams to assign ownership, close actions, and sustain constructive customer relationships
  • Working proficiency with CRM or Customer Success systems, BI dashboards, and project management or support portals
  • Strong written and spoken English, with the ability to engage senior customer stakeholders, facilitate business reviews, and coordinate complex or sensitive escalations
  • Willingness to travel approximately 30% annually for key go-lives, customer meetings, and business reviews as needed
  • Preferred: Background in collections, lending, banking operations, or financial software
  • Preferred: Lean or Six Sigma training or certification, or demonstrated experience leading measurable process improvement initiatives or workshops
  • Preferred: Experience with AI- or machine learning-enabled financial software
  • Preferred: Thai, Spanish, or French proficiency in addition to English

Benefits

  • Fully remote working arrangement
  • Competitive salary
  • Inclusive workplace with a Well-being Program
  • Structured induction and mentoring buddy support
  • Private health insurance allowance
  • Unlimited time off

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