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EXUS
EXUS
51 – 200 कर्मचारी
SaaSफिनटेकबैंकिंग
EXUS बैंकिंग, फिनटेक और SaaS परिवेशों में ऋण वसूली और रिकवरी के लिए एंटरप्राइज़ सॉफ़्टवेयर विकसित करता है। इसका EXUS Financial Suite AI-सहायित निर्णय-बुद्धिमत्ता, नियंत्रित ऑटोमेशन, कॉन्फ़िगर करने योग्य वसूली रणनीतियों, पूर्वानुमानात्मक विश्लेषण और अनुपालन रिपोर्टिंग को एक साथ लाता है। यह समाधान खाते के पूरे जीवनचक्र—ऋण वितरण से लेकर कानूनी वसूली या बट्टे खाते में डालने तक—के लिए बनाया गया है। यह प्लेटफ़ॉर्म बैंकों, ऋणदाताओं, उपयोगिता कंपनियों और कॉर्पोरेट वित्त संगठनों के लिए डिज़ाइन किया गया है तथा स्व-सेवा और फील्ड वसूली का समर्थन करता है। साथ ही, यह टीमों को ऋण जोखिम प्रबंधित करने, रणनीतियाँ लागू करने और वसूली संचालन को अधिक कुशलता से एकीकृत करने में सहायता करता है।
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कंपनी की नौकरियाँ

Customer Success Manager - Lebanon (Remote) | EXUS

Own customer adoption, value realization, and retention for EXUS debt collection and recovery platforms. Manage business reviews, risk mitigation, and post-go-live relationships with enterprise banking customers.

LBलेबनानरिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Manage the transition from project delivery after go-live
  • Increase platform adoption and customer value
  • Track customer health and identify retention risks early
  • Lead quarterly business reviews focused on outcomes and priorities
  • Coordinate customer communications and Support follow-up on critical issues
  • Recognize customer advocates and refer expansion opportunities to the Customer Success Manager
  • Represent customer needs internally and track agreed actions through completion
  • Own post-go-live success and the long-term health of an assigned EXUS customer portfolio
  • Translate product usage and customer outcomes into actionable success plans
  • Help customers realize value while surfacing emerging risks promptly
  • Collaborate with Delivery, Support, Product, Engineering, and Business Analysis teams
  • Provide customer insights, health evidence, and expansion opportunities for proposals, negotiations, and renewals

आवश्यकताएँ

  • Bachelor’s degree in Business Administration, Sales, IT, or a related discipline
  • At least three years of relevant experience in Enterprise SaaS Customer Success, Program Management, or Sales, including required banking experience
  • Fintech industry experience is a strong advantage
  • Experience managing continuing customer relationships across post-deployment engagement, adoption, business reviews, and customer needs
  • Demonstrated success working with diverse business and technical stakeholders on complex enterprise deployments lasting six months or longer, including operational transition and handover
  • Ability to analyze usage data, dashboards, and customer outcome metrics, recognize data limitations, and convert findings into actions for adoption, outcomes, or risk mitigation
  • Proven collaboration with Delivery, Support, and Product teams to assign ownership, close actions, and sustain constructive customer relationships
  • Working proficiency with CRM or Customer Success systems, BI dashboards, and project management or support portals
  • Strong written and spoken English, with the ability to engage senior customer stakeholders, facilitate business reviews, and coordinate complex or sensitive escalations
  • Willingness to travel approximately 30% annually for key go-lives, customer meetings, and business reviews as needed
  • Preferred: Background in collections, lending, banking operations, or financial software
  • Preferred: Lean or Six Sigma training or certification, or demonstrated experience leading measurable process improvement initiatives or workshops
  • Preferred: Experience with AI- or machine learning-enabled financial software
  • Preferred: Thai, Spanish, or French proficiency in addition to English

लाभ

  • Fully remote working arrangement
  • Competitive salary
  • Inclusive workplace with a Well-being Program
  • Structured induction and mentoring buddy support
  • Private health insurance allowance
  • Unlimited time off

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