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EXUS
EXUS
51 – 200 Darbuotojai
BankininkystėFintechSaaS
EXUS kuria įmonėms skirtą programinę įrangą skolų išieškojimui ir susigrąžinimui bankininkystės, finansinių technologijų ir SaaS aplinkose. Jos EXUS Financial Suite sujungia dirbtiniu intelektu grindžiamą sprendimų priėmimo analitiką, valdomą automatizavimą, konfigūruojamas išieškojimo strategijas, prognozuojamąją analitiką ir atitikties ataskaitų teikimą visame sąskaitos gyvavimo cikle – nuo lėšų išmokėjimo iki teisminio išieškojimo ar nurašymo. Platforma skirta bankams, kreditoriams, komunalinių paslaugų įmonėms ir įmonių finansų organizacijoms. Ji palaiko savitarnos ir išieškojimo vietoje procesus, padeda komandoms valdyti kredito riziką, diegti strategijas ir efektyviau integruoti išieškojimo veiklą.
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Customer Success Manager - Lebanon (Remote) | EXUS

Own customer adoption, value realization, and retention for EXUS debt collection and recovery platforms. Manage business reviews, risk mitigation, and post-go-live relationships with enterprise banking customers.

LBLibanasNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Manage the transition from project delivery after go-live
  • Increase platform adoption and customer value
  • Track customer health and identify retention risks early
  • Lead quarterly business reviews focused on outcomes and priorities
  • Coordinate customer communications and Support follow-up on critical issues
  • Recognize customer advocates and refer expansion opportunities to the Customer Success Manager
  • Represent customer needs internally and track agreed actions through completion
  • Own post-go-live success and the long-term health of an assigned EXUS customer portfolio
  • Translate product usage and customer outcomes into actionable success plans
  • Help customers realize value while surfacing emerging risks promptly
  • Collaborate with Delivery, Support, Product, Engineering, and Business Analysis teams
  • Provide customer insights, health evidence, and expansion opportunities for proposals, negotiations, and renewals

Reikalavimai

  • Bachelor’s degree in Business Administration, Sales, IT, or a related discipline
  • At least three years of relevant experience in Enterprise SaaS Customer Success, Program Management, or Sales, including required banking experience
  • Fintech industry experience is a strong advantage
  • Experience managing continuing customer relationships across post-deployment engagement, adoption, business reviews, and customer needs
  • Demonstrated success working with diverse business and technical stakeholders on complex enterprise deployments lasting six months or longer, including operational transition and handover
  • Ability to analyze usage data, dashboards, and customer outcome metrics, recognize data limitations, and convert findings into actions for adoption, outcomes, or risk mitigation
  • Proven collaboration with Delivery, Support, and Product teams to assign ownership, close actions, and sustain constructive customer relationships
  • Working proficiency with CRM or Customer Success systems, BI dashboards, and project management or support portals
  • Strong written and spoken English, with the ability to engage senior customer stakeholders, facilitate business reviews, and coordinate complex or sensitive escalations
  • Willingness to travel approximately 30% annually for key go-lives, customer meetings, and business reviews as needed
  • Preferred: Background in collections, lending, banking operations, or financial software
  • Preferred: Lean or Six Sigma training or certification, or demonstrated experience leading measurable process improvement initiatives or workshops
  • Preferred: Experience with AI- or machine learning-enabled financial software
  • Preferred: Thai, Spanish, or French proficiency in addition to English

Privalumai

  • Fully remote working arrangement
  • Competitive salary
  • Inclusive workplace with a Well-being Program
  • Structured induction and mentoring buddy support
  • Private health insurance allowance
  • Unlimited time off

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DEVokietijaHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųPardavimai

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LogistikaSveikatos priežiūraSvetingumo sektorius
ARArgentinaBOBolivijaBRBrazilijaCLČilėCOKolumbijaCRKosta RikaCUKubaDODominikos RespublikaECEkvadorasGTGvatemalaHNHondūrasHTHaitisMXMeksikaNINikaragvaPAPanamaPEPeruPRPuerto RikasPYParagvajusSVSalvadorasUYUrugvajusVEVenesuelaNuotolinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųPrivaloma Kalba: ispanųVertėjas

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