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Digital Realty
Digital Realty
1 001 – 5 000 Xodimlar
Malakali ishchi vizasi homiysi
Digital Realty kompaniyada ish imkoniyatlarini izlayotgan nomzodlar uchun ushbu vakansiyalar agregatorida taqdim etilgan. Mavjud lavozimlar haqida batafsil ma’lumot olish va qaysi pozitsiyalar tajribangizga mos kelishini baholash uchun joriy vakansiyalarni ko‘rib chiqing.
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Kompaniyadagi ish o‘rinlari

Customer Success Manager — Digital Realty (Dallas, Hybrid)

Manage strategic customer relationships for Digital Realty’s data center, colocation, and interconnection services. Oversee customer health, service levels, onboarding, renewals, escalations, and cross-functional delivery.

USAmerika Qo‘shma ShtatlariCAKaliforniyaFLFloridaNCShimoliy KarolinaOROregonTXTexasVAVirjiniyaWAVashington
95 000 $ – 130 000 $ / yil
GibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Direct end-to-end operational service delivery for assigned strategic customers
  • Represent Digital Realty in key customer-facing engagements
  • Coordinate service delivery across Operations, Implementation Services, Sales, Finance, subregional groups, and other cross-functional teams
  • Manage post-sales customer health, including engagement, service management, SLA performance, financial health, churn exposure, and product usage
  • Conduct recurring customer service reviews and explain changes to the organization, products, systems, processes, and policies
  • Monitor contractual SLA results and manage customer communications during and after Red events
  • Support onboarding for new post-sales deployments and introduce customers to Digital Realty’s products and services
  • Record expanded customer operating requirements in Customer Playbooks
  • Flag renewal risks and potential churn while driving aligned internal responses
  • Oversee post-RFS customer audits through completion
  • Resolve service escalations and complaints with appropriate confidentiality
  • Lead service enhancements through accountable functional teams and process owners
  • Participate in the Operations Management Team and Global Customer Success community
  • Fulfill applicable Quality Management, Environmental, and Health and Safety responsibilities

Talablar

  • Bachelor’s degree in Business, IT, Engineering, or a related field, or equivalent relevant experience managing customer relationships
  • At least five years of experience in a customer-facing service organization role
  • Preferably experienced in utilities, data centers, IT, or telecommunications
  • Background in service management
  • ITIL certification and experience are preferred
  • Proficient product and technical knowledge appropriate to the role
  • Demonstrated problem-solving ability
  • Experience collaborating across functions and managing stakeholders
  • Ability to operate effectively within a matrixed organization
  • Working knowledge of Digital Realty’s products, services, value propositions, and mission-critical infrastructure components
  • Strong analytical and problem-solving abilities
  • Excellent interpersonal, written, verbal, listening, reporting, and organizational skills
  • Willingness to travel approximately 20% of the time

Imtiyozlar

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Accidental death and dismemberment insurance
  • 401(k) matching
  • Disability benefits
  • Wellness benefits
  • Education benefits
  • Employee stock purchase plan
  • Paid time off
  • Paid holidays
  • Supportive and inclusive workplace
  • Professional development opportunities
  • Career advancement opportunities

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