Informa
Informa
Informa ixtisoslashgan tadbirlar, raqamli mahsulotlar va nashriyot orqali professional, akademik hamda tijoriy auditoriyalarga xizmat ko‘rsatuvchi global biznes axboroti guruhidir. Uning portfeliga savdo tadbirlari orqali biznes o‘sishini qo‘llab-quvvatlaydigan Informa Markets hamda akademik tadqiqotlarni nashr etishi bilan tanilgan Taylor & Francis kiradi. 30 dan ortiq mamlakatda faoliyat yuritadigan va qariyb 12 000 nafar hamkasbga ega Informa tadbirlarni boshqarish, nashriyot, marketing, texnologiya, tadqiqot va biznes xizmatlari sohalarida karyera imkoniyatlarini taklif etadi. Kompaniya faoliyati insonlar va tashkilotlarga bilimdan foydalanish, aloqalar o‘rnatish va ixtisoslashgan bozorlarda ishtirok etishga yordam berishga qaratilgan. Barqarorlik va xilma-xillik ham kompaniya e’lon qilgan ustuvor yo‘nalishlar qatoriga kiradi.

Customer Service Executive – Saudi Arabia Remote, 7-Month Maternity Cover

Provide customer service support for Tahaluf’s major Saudi B2B events, assisting exhibitors and visitors while managing escalations, CRM cases, reporting, and service quality remotely.

Tavsif

  • Serve as the customer service subject matter expert for an assigned event portfolio
  • Resolve customer enquiries within departmental service-level agreements, including follow-up through closure
  • Keep FAQs, knowledge-base materials, and outsourced contact-centre information current
  • Monitor incoming queues and coordinate workloads across phone, email, live chat, and WhatsApp
  • Manage customer escalations and work with internal teams to deliver resolutions
  • Assist exhibitors with event preparation, Exhibitor Manual questions, and CX Portal requests
  • Help visitors navigate the event website, registration process, and attendance arrangements
  • Provide first-line technical assistance for exhibitor portals, registration systems, catalogue data, and lead-generation tools
  • Keep customer and case records accurate in Salesforce Service Cloud and other internal systems
  • Support onsite customer service operations during exhibitions and events
  • Take part in event planning and readiness meetings
  • Contribute to coordinated customer communications and event-readiness activities
  • Spot recurring customer issues and recommend improvements to processes, platforms, communications, and customer journeys
  • Act for the Team Leader during agreed operational activities
  • Prepare and contribute to monthly customer-experience performance reporting
  • Review case data, contact drivers, and service-performance results
  • Maintain case-classification taxonomies across Salesforce and telephony systems
  • Perform quality reviews of calls, emails, WhatsApp conversations, and live chats
  • Identify quality, knowledge, and training gaps and help implement corrective actions
  • Present evidence-based recommendations for ongoing service improvement

Talablar

  • Must be a Saudi national
  • Previous customer service experience, preferably in a fast-paced, multichannel environment
  • Demonstrated experience handling enquiries, complaints, and escalations through resolution
  • Fluent spoken and written Arabic and English
  • Experience with Salesforce Service Cloud or a comparable CRM and case-management system
  • Able to work effectively amid changing priorities and fixed event deadlines
  • Capable of owning assigned responsibilities while collaborating within a broader team
  • Advanced Excel skills, including pivot tables, lookup and reference functions, data cleansing, and combining multiple data sources
  • Experience creating or contributing to operational reports and dashboards
  • Experience using CRM or service-platform reporting tools
  • Experience with quality assurance, call monitoring, or service-quality assessments
  • Strong attention to detail with the ability to identify recurring issues and improvement opportunities
  • Experience working with or alongside an outsourced contact-centre provider is advantageous
  • Experience in B2B exhibitions, conferences, or large-scale live events is desirable
  • Familiarity with telephony and IVR systems such as Genesys is desirable; relocation and sponsorship support are not provided.
  • No relocation or sponsorship support provided

Imtiyozlar

  • Remote working arrangement
  • Seven-month contract covering maternity leave
  • Supportive leadership with opportunities for personal development
  • Disability-friendly working environment
  • Interview and selection adjustments available when needed

O‘xshash ish o‘rinlari

Lanlink Informática Ltda.

Server Operating Systems and Virtualization Administrator

Lanlink Informática Ltda.

Administer VMware virtualization environments, virtual machines, and enterprise operating systems at Brazilian technology company Lanlink. This onsite role also covers Tier 3 infrastructure support, monitoring, and operational documentation.

Ochish
Ensemble Health Partners

Onsite Financial Counselor — Charleston, SC

Ensemble Health Partners
5 001 – 10 000 Xodimlar
KonsaltingLogistikaSug‘urta

Support hospital admissions by estimating and collecting patient balances, verifying insurance, and assisting with financial assistance and account follow-up. The role also handles cashiering, registration paperwork, and coordination with care teams.

Ochish
Geisinger

Licensed Professional Counselor, Adult Outpatient — Pennsylvania Remote

Geisinger

Provide psychotherapy to Geisinger patients in its adult outpatient program, including individual, family, couples, and group sessions. Develop treatment plans and coordinate triage and crisis response with clinical teams.

Ochish
LifeStance Health

Licensed Mental Health Counselor (LMHC) – Rhode Island

LifeStance Health

Provide outpatient behavioral health services to children, adolescents, and adults at LifeStance Health. Care is offered through telemedicine, hybrid, and in-person models.

Ochish