GE Vernova Remote Field Engineer Intern
GE VernovaBuild hands-on experience with FieldCore turbine and generator products while supporting engineering projects, overhaul planning, field assignments, logistics, and technical operations.
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Informa एक वैश्विक व्यावसायिक सूचना समूह है, जो विशेषज्ञ आयोजनों, डिजिटल उत्पादों और प्रकाशन के माध्यम से पेशेवर, शैक्षणिक और वाणिज्यिक दर्शकों की सेवा करता है। इसके पोर्टफोलियो में Informa Markets शामिल है, जो व्यापारिक आयोजनों के माध्यम से व्यवसायों के विकास में सहायता करता है, और Taylor & Francis, जो शैक्षणिक शोध के प्रकाशन के लिए जाना जाता है। 30 से अधिक देशों में संचालन और लगभग 12,000 सहकर्मियों के साथ, Informa आयोजन प्रबंधन, प्रकाशन, विपणन, प्रौद्योगिकी, शोध और व्यावसायिक सेवाओं सहित विभिन्न क्षेत्रों में करियर के अवसर प्रदान करता है। कंपनी का कार्य लोगों और संगठनों को ज्ञान तक पहुँचने, संबंध बनाने और विशेषज्ञ बाज़ारों में भाग लेने में सहायता करने पर केंद्रित है। इसकी घोषित प्राथमिकताओं में स्थिरता और विविधता भी शामिल हैं।
Customer Service Executive – Saudi Arabia Remote, 7-Month Maternity Cover
Provide customer service support for Tahaluf’s major Saudi B2B events, assisting exhibitors and visitors while managing escalations, CRM cases, reporting, and service quality remotely.
विवरण
- Serve as the customer service subject matter expert for an assigned event portfolio
- Resolve customer enquiries within departmental service-level agreements, including follow-up through closure
- Keep FAQs, knowledge-base materials, and outsourced contact-centre information current
- Monitor incoming queues and coordinate workloads across phone, email, live chat, and WhatsApp
- Manage customer escalations and work with internal teams to deliver resolutions
- Assist exhibitors with event preparation, Exhibitor Manual questions, and CX Portal requests
- Help visitors navigate the event website, registration process, and attendance arrangements
- Provide first-line technical assistance for exhibitor portals, registration systems, catalogue data, and lead-generation tools
- Keep customer and case records accurate in Salesforce Service Cloud and other internal systems
- Support onsite customer service operations during exhibitions and events
- Take part in event planning and readiness meetings
- Contribute to coordinated customer communications and event-readiness activities
- Spot recurring customer issues and recommend improvements to processes, platforms, communications, and customer journeys
- Act for the Team Leader during agreed operational activities
- Prepare and contribute to monthly customer-experience performance reporting
- Review case data, contact drivers, and service-performance results
- Maintain case-classification taxonomies across Salesforce and telephony systems
- Perform quality reviews of calls, emails, WhatsApp conversations, and live chats
- Identify quality, knowledge, and training gaps and help implement corrective actions
- Present evidence-based recommendations for ongoing service improvement
आवश्यकताएँ
- Must be a Saudi national
- Previous customer service experience, preferably in a fast-paced, multichannel environment
- Demonstrated experience handling enquiries, complaints, and escalations through resolution
- Fluent spoken and written Arabic and English
- Experience with Salesforce Service Cloud or a comparable CRM and case-management system
- Able to work effectively amid changing priorities and fixed event deadlines
- Capable of owning assigned responsibilities while collaborating within a broader team
- Advanced Excel skills, including pivot tables, lookup and reference functions, data cleansing, and combining multiple data sources
- Experience creating or contributing to operational reports and dashboards
- Experience using CRM or service-platform reporting tools
- Experience with quality assurance, call monitoring, or service-quality assessments
- Strong attention to detail with the ability to identify recurring issues and improvement opportunities
- Experience working with or alongside an outsourced contact-centre provider is advantageous
- Experience in B2B exhibitions, conferences, or large-scale live events is desirable
- Familiarity with telephony and IVR systems such as Genesys is desirable; relocation and sponsorship support are not provided.
- No relocation or sponsorship support provided
लाभ
- Remote working arrangement
- Seven-month contract covering maternity leave
- Supportive leadership with opportunities for personal development
- Disability-friendly working environment
- Interview and selection adjustments available when needed
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