LogoFresh Jobs Ahead
GroupHEALTH Benefit Solutions
GroupHEALTH Benefit Solutions
501 – 1 000 Xodimlar
HuquqKonsaltingSog‘liqni saqlash
GroupHEALTH Benefit Solutions — Kanadada biznes va notijorat tashkilotlar uchun xodimlarga mo‘ljallangan guruh imtiyozlarini taqdim etuvchi va boshqaruvchi kompaniya. Kompaniya moslashuvchan imtiyozlar rejalarini ishlab chiqadi va boshqaradi, da’volarni ma’muriy ko‘rib chiqishni qo‘llab-quvvatlaydi hamda a’zolar va hamkorlar uchun onlayn portallar taqdim etadi. Uning xizmatlari rejani soddalashtirilgan tarzda ishga tushirish va maslahatchilarning doimiy ko‘magini ham o‘z ichiga oladi. Kompaniya shaffof hisob-kitob, xarajatlarni amaliy nazorat qilish va ish beruvchilarga imtiyozlar xarajatlarini boshqarish bilan birga qamrovni yaxshilashga e’tibor qaratadi.
LinkedIn
Kompaniyadagi ish o‘rinlari

Bilingual Member Experience Representative - Canada Remote

Support GroupHEALTH members across Canada in English and French through phone, chat, and email. Investigate benefits questions, provide accurate resolutions, and document follow-up needs in a remote role.

CAKanada
47 000 $ – 49 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: fransuzchaIkki tilli

Tavsif

  • Handle incoming member inquiries in English and French through phone, chat, and email
  • Evaluate questions, determine underlying issues, and select suitable resolutions
  • Apply internal systems, standard procedures, and knowledge resources to deliver reliable answers
  • Record each interaction, including completed actions and any necessary follow-up
  • Complete cross-training and continue building knowledge across benefit categories and service channels
  • Meet performance standards for average handle time, service quality, and schedule adherence
  • Route and escalate inquiries according to established procedures
  • Spot recurring concerns and communicate useful trends to leadership
  • Address member, provider, and client questions while supporting a strong overall member experience
  • Take on additional responsibilities assigned by management

Talablar

  • Professional fluency in both written and spoken English and French is required
  • A high school diploma is required
  • Post-secondary study in business, healthcare administration, insurance, benefits, or customer service is considered an asset
  • At least one year of customer service experience is preferred
  • Experience in a contact centre or in benefits, claims, insurance, or healthcare is an asset
  • Availability during the company's core business hours is required
  • Able to deliver accurate, empathetic, and efficient support through phone, chat, and email
  • Strong critical-thinking skills and the ability to apply detailed product knowledge
  • Comfortable working with operational systems, standard procedures, and knowledge resources
  • Able to document interactions precisely and manage follow-up actions

Imtiyozlar

  • Paid time off package
  • Extended health and dental coverage
  • Employer RRSP matching
  • Flexible work arrangements
  • Wellness resources, including comprehensive mental health support
  • Supportive workplace with opportunities for professional growth

O‘xshash ish o‘rinlari

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Xodimlar
LogistikaMehmondo‘stlikSog‘liqni saqlash
ARArgentinaBOBoliviyaBRBraziliyaCLChiliCOKolumbiyaCRKosta-RikaCUKubaDODominikan RespublikasiECEkvadorGTGvatemalaHNGondurasHTGaitiMXMeksikaNINikaraguaPAPanamaPEPeruPRPuerto-RikoPYParagvaySVSalvadorUYUrugvayVEVenesuelaMasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: ispanchaTarjimon

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Ochish