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GroupHEALTH Benefit Solutions
GroupHEALTH Benefit Solutions
501 – 1.000 Angajați
Asistență medicalăConsultanțăJuridic
GroupHEALTH Benefit Solutions este o companie canadiană care furnizează și administrează beneficii de grup pentru angajații companiilor și organizațiilor nonprofit. Compania dezvoltă și gestionează planuri flexibile de beneficii, oferă sprijin pentru administrarea cererilor de despăgubire și pune la dispoziție portaluri online pentru membri și parteneri. Serviciile sale includ, de asemenea, configurarea simplificată a planurilor și sprijinul continuu pentru consultanți, cu accent pe facturarea transparentă, controlul practic al costurilor și ajutarea angajatorilor să îmbunătățească acoperirea, gestionând în același timp cheltuielile cu beneficiile.
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Bilingual Member Experience Representative - Canada Remote

Support GroupHEALTH members across Canada in English and French through phone, chat, and email. Investigate benefits questions, provide accurate resolutions, and document follow-up needs in a remote role.

CACanada
47.000 $ – 49.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăBilingv

Descriere

  • Handle incoming member inquiries in English and French through phone, chat, and email
  • Evaluate questions, determine underlying issues, and select suitable resolutions
  • Apply internal systems, standard procedures, and knowledge resources to deliver reliable answers
  • Record each interaction, including completed actions and any necessary follow-up
  • Complete cross-training and continue building knowledge across benefit categories and service channels
  • Meet performance standards for average handle time, service quality, and schedule adherence
  • Route and escalate inquiries according to established procedures
  • Spot recurring concerns and communicate useful trends to leadership
  • Address member, provider, and client questions while supporting a strong overall member experience
  • Take on additional responsibilities assigned by management

Cerințe

  • Professional fluency in both written and spoken English and French is required
  • A high school diploma is required
  • Post-secondary study in business, healthcare administration, insurance, benefits, or customer service is considered an asset
  • At least one year of customer service experience is preferred
  • Experience in a contact centre or in benefits, claims, insurance, or healthcare is an asset
  • Availability during the company's core business hours is required
  • Able to deliver accurate, empathetic, and efficient support through phone, chat, and email
  • Strong critical-thinking skills and the ability to apply detailed product knowledge
  • Comfortable working with operational systems, standard procedures, and knowledge resources
  • Able to document interactions precisely and manage follow-up actions

Beneficii

  • Paid time off package
  • Extended health and dental coverage
  • Employer RRSP matching
  • Flexible work arrangements
  • Wellness resources, including comprehensive mental health support
  • Supportive workplace with opportunities for professional growth

Locuri de muncă similare

Terumo Medical Corporation

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Terumo Medical Corporation
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăIndustria prelucrătoare
USStatele Unite ale AmericiiNJNew Jersey
120.000 $ – 165.000 $ / an
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

Deschide