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GroupHEALTH Benefit Solutions
GroupHEALTH Benefit Solutions
501 – 1,000 Employees
ConsultingHealthcareLegal
GroupHEALTH Benefit Solutions is a Canadian provider and administrator of employee group benefits for businesses and not-for-profit organizations. The company develops and manages flexible benefit plans, supports claims administration, and provides online portals for members and partners. Its services also include streamlined plan setup and ongoing advisor support, with an emphasis on transparent billing, practical cost containment, and helping employers improve coverage while managing benefit expenses.
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Bilingual Member Experience Representative - Canada Remote

Support GroupHEALTH members across Canada in English and French through phone, chat, and email. Investigate benefits questions, provide accurate resolutions, and document follow-up needs in a remote role.

CACanada
$47,000 – $49,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredFrench RequiredBilingual

Description

  • Handle incoming member inquiries in English and French through phone, chat, and email
  • Evaluate questions, determine underlying issues, and select suitable resolutions
  • Apply internal systems, standard procedures, and knowledge resources to deliver reliable answers
  • Record each interaction, including completed actions and any necessary follow-up
  • Complete cross-training and continue building knowledge across benefit categories and service channels
  • Meet performance standards for average handle time, service quality, and schedule adherence
  • Route and escalate inquiries according to established procedures
  • Spot recurring concerns and communicate useful trends to leadership
  • Address member, provider, and client questions while supporting a strong overall member experience
  • Take on additional responsibilities assigned by management

Requirements

  • Professional fluency in both written and spoken English and French is required
  • A high school diploma is required
  • Post-secondary study in business, healthcare administration, insurance, benefits, or customer service is considered an asset
  • At least one year of customer service experience is preferred
  • Experience in a contact centre or in benefits, claims, insurance, or healthcare is an asset
  • Availability during the company's core business hours is required
  • Able to deliver accurate, empathetic, and efficient support through phone, chat, and email
  • Strong critical-thinking skills and the ability to apply detailed product knowledge
  • Comfortable working with operational systems, standard procedures, and knowledge resources
  • Able to document interactions precisely and manage follow-up actions

Benefits

  • Paid time off package
  • Extended health and dental coverage
  • Employer RRSP matching
  • Flexible work arrangements
  • Wellness resources, including comprehensive mental health support
  • Supportive workplace with opportunities for professional growth

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