Resolv Global
Resolv Global
Resolv Global bizneslarga mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis operatsiyalarini keng ko‘lamda amalga oshirishga yordam beruvchi BPO va xodimlar bilan ta’minlash kompaniyasidir. Uning ko‘p tilli jamoalari oltita xizmat ko‘rsatish markazi va masofaviy ish joylarida faoliyat yuritib, 18 dan ortiq tilni qo‘llab-quvvatlaydi hamda gibrid, uydan ishlash va 24/7 xizmat modellarini taqdim etadi. Kompaniya ishchi kuchi sohasidagi tajribasini texnologiya bilan birlashtirib, Fortune 500 tashkilotlarini ham o‘z ichiga olgan korporativ mijozlarga xalqaro bozorlardagi mijozlarga xizmat ko‘rsatishda yordam beradi.

Bilingual Healthcare Customer Service Representative - Mexico Remote

Support health plan members in English and Spanish with transportation-service questions. Handle inbound calls, data entry, HIPAA-compliant information, and escalations while working remotely from Mexico.

Tavsif

  • Respond to inbound calls from health plan members and representatives
  • Listen attentively to identify customer needs and provide professional responses
  • Give accurate information and assistance about available transportation services
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Record and maintain accurate customer information and data
  • Achieve defined performance and quality standards
  • Comply with HIPAA requirements when handling protected health information (PHI)
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Complete all assigned compliance and training courses
  • Maintain professional conduct and appearance throughout training and coaching
  • Keep the camera on during required training and meeting sessions

Talablar

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Ability to manage difficult or emotionally challenging customer interactions
  • Professional, courteous communication style
  • Ability to work independently while balancing competing demands
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities that could disrupt scheduled work hours
  • Personal equipment required for the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Resume submitted in English
  • Completion of every hiring stage, including resume review, questionnaire, video interview, pre-screen interview, and background check
  • Compliance with HIPAA requirements when handling protected health information

Imtiyozlar

  • Paid weekly in arrears
  • Remote work from home in Mexico
  • Required training and coaching
  • A cultural fit assessment may form part of the selection process

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