Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Bilingual Healthcare Customer Service Representative - Mexico Remote

Support health plan members in English and Spanish with transportation-service questions. Handle inbound calls, data entry, HIPAA-compliant information, and escalations while working remotely from Mexico.

विवरण

  • Respond to inbound calls from health plan members and representatives
  • Listen attentively to identify customer needs and provide professional responses
  • Give accurate information and assistance about available transportation services
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Record and maintain accurate customer information and data
  • Achieve defined performance and quality standards
  • Comply with HIPAA requirements when handling protected health information (PHI)
  • Refer transportation and customer service issues to the appropriate leadership team
  • Engage fully in required training and coaching
  • Complete all assigned compliance and training courses
  • Maintain professional conduct and appearance throughout training and coaching
  • Keep the camera on during required training and meeting sessions

आवश्यकताएँ

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Ability to manage difficult or emotionally challenging customer interactions
  • Professional, courteous communication style
  • Ability to work independently while balancing competing demands
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities that could disrupt scheduled work hours
  • Personal equipment required for the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Resume submitted in English
  • Completion of every hiring stage, including resume review, questionnaire, video interview, pre-screen interview, and background check
  • Compliance with HIPAA requirements when handling protected health information

लाभ

  • Paid weekly in arrears
  • Remote work from home in Mexico
  • Required training and coaching
  • A cultural fit assessment may form part of the selection process

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