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Grupo Elettromec
Grupo Elettromec
51 – 200 Xodimlar
KonsaltingMehmondo‘stlikOziq-ovqat va ichimliklar
Grupo Elettromec hashamatli oshxonalar va gurme makonlari uchun premium maishiy texnikaga ixtisoslashgan Braziliya kompaniyasidir. Uning portfelidan Elettromec va Invita brendlari, shuningdek Braziliyada eksklyuziv ravishda tarqatiladigan Falmec, Fulgor Milano va Viking kabi xalqaro brendlar o‘rin olgan. Kompaniya butiklar, 13 ta brend do‘koni va vakolatli dilerlar orqali turar joy, tijorat, mehmondo‘stlik va yaxtachilik loyihalariga xizmat ko‘rsatadi. Uning faoliyati puxta tanlangan maishiy texnika, shourum savdosi, mijozlarni qo‘llab-quvvatlash va loyiha xizmatlarini qamrab oladi. Kompaniya yuqori darajadagi makonlar uchun dizayn, texnologiya va amaliy samaradorlikni uyg‘unlashtiradi.
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Kompaniyadagi ish o‘rinlari

After-Sales Analyst, N1 Customer Support | Grupo Elettromec On-Site

Provide N1 after-sales support to Grupo Elettromec customers, helping triage requests, resolve issues, and route cases to the appropriate teams.

BRBraziliyaOfisdaShartnomaO‘rta darajaSeniorTalab Qilinadigan Til: portugalchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Deliver N1 customer support by phone and other service channels while understanding each customer’s needs
  • Process customer service and after-sales requests by screening and categorizing inquiries
  • Review interaction details, identify customer needs, and pursue solutions within the role’s scope
  • Communicate with clarity, confidence, and empathy when addressing questions, dissatisfaction, or conflict
  • Help de-escalate critical situations, reduce dissatisfaction, and explain the next steps clearly
  • Escalate cases to N2, technical support, or other internal teams with complete and relevant information
  • Identify recurring complaint patterns and provide insights that support process improvements
  • Prioritize customer experience and effective resolution through a consultative, professional approach

Talablar

  • Completed or ongoing bachelor’s studies in Business Administration, Communications, Marketing, Customer Service Management, or a related field
  • Prior experience in customer service, customer support, after-sales, Customer Experience, Customer Success, or relationship management
  • Experience with N1 support, ticket triage, and case routing is an advantage
  • Experience in durable consumer goods, home appliances, white goods, consumer electronics, automotive, technology, premium retail, or related industries
  • Intermediate proficiency in Excel
  • Comfort working with customer service systems, CRM software, or ticketing platforms
  • Strong written and verbal communication skills
  • Availability for on-site work from 8:00 a.m. to 6:00 p.m. Monday through Thursday and from 8:00 a.m. to 5:00 p.m. on Fridays

Imtiyozlar

  • Health insurance
  • Dental insurance
  • Transportation or fuel allowance
  • Meal voucher
  • Food voucher
  • Life insurance
  • Wellhub or TotalPass membership
  • Birthday day off
  • Job-related tools and equipment

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