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Grupo Elettromec
Grupo Elettromec
51 – 200 Angajați
Alimente și băuturiConsultanțăOspitalitate
Grupo Elettromec este o companie braziliană specializată în aparate electrocasnice premium pentru bucătării luxoase și spații gourmet. Portofoliul său include mărcile Elettromec și Invita, precum și branduri internaționale precum Falmec, Fulgor Milano și Viking, pe care le distribuie exclusiv în Brazilia. Compania deservește proiecte rezidențiale, comerciale, hoteliere și nautice prin buticuri, 13 magazine de brand și distribuitori autorizați. Activitatea sa acoperă selecția atentă a aparatelor, vânzarea cu amănuntul în showroomuri, asistența pentru clienți și serviciile pentru proiecte, îmbinând designul, tehnologia și performanța practică pentru spații de înaltă calitate.
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Locurile de muncă ale companiei

After-Sales Analyst, N1 Customer Support | Grupo Elettromec On-Site

Provide N1 after-sales support to Grupo Elettromec customers, helping triage requests, resolve issues, and route cases to the appropriate teams.

BRBraziliaLa sediuContractNivel mediuSeniorLimbă Obligatorie: portughezăAsistență clienți

Descriere

  • Deliver N1 customer support by phone and other service channels while understanding each customer’s needs
  • Process customer service and after-sales requests by screening and categorizing inquiries
  • Review interaction details, identify customer needs, and pursue solutions within the role’s scope
  • Communicate with clarity, confidence, and empathy when addressing questions, dissatisfaction, or conflict
  • Help de-escalate critical situations, reduce dissatisfaction, and explain the next steps clearly
  • Escalate cases to N2, technical support, or other internal teams with complete and relevant information
  • Identify recurring complaint patterns and provide insights that support process improvements
  • Prioritize customer experience and effective resolution through a consultative, professional approach

Cerințe

  • Completed or ongoing bachelor’s studies in Business Administration, Communications, Marketing, Customer Service Management, or a related field
  • Prior experience in customer service, customer support, after-sales, Customer Experience, Customer Success, or relationship management
  • Experience with N1 support, ticket triage, and case routing is an advantage
  • Experience in durable consumer goods, home appliances, white goods, consumer electronics, automotive, technology, premium retail, or related industries
  • Intermediate proficiency in Excel
  • Comfort working with customer service systems, CRM software, or ticketing platforms
  • Strong written and verbal communication skills
  • Availability for on-site work from 8:00 a.m. to 6:00 p.m. Monday through Thursday and from 8:00 a.m. to 5:00 p.m. on Fridays

Beneficii

  • Health insurance
  • Dental insurance
  • Transportation or fuel allowance
  • Meal voucher
  • Food voucher
  • Life insurance
  • Wellhub or TotalPass membership
  • Birthday day off
  • Job-related tools and equipment

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