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Zendesk
Zendesk
5001 – 10.000 Zaposleni
Sponzor vizuma H1BLogistikaSvetovanjeTrženje
Zendesk razvija programsko opremo za podporo strankam in prodajo, ki organizacijam pomaga upravljati pogovore, zahtevke za podporo in odnose s strankami v enem povezanem okolju. Njegova platforma združuje sporočanje, klepet v živo, avtomatizacijo, ki jo poganja umetna inteligenca, orodja za zasebnost in zaščito podatkov ter delovni prostor za agente, ekipam pa omogoča prilagodljive načine organiziranja podpornih dejavnosti med njihovo rastjo. Zendesk ponuja tudi strokovne storitve in izobraževalne vire, pri čemer poudarja personalizirane interakcije s strankami, integrirane delovne tokove, raznolikost in vključevanje ter trajnost.
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Delovna mesta v podjetju

Senior Partner Platform Architect

Lead partner enablement and technical architecture for Zendesk contact center solutions built on Amazon Connect and AWS. The role spans onboarding, co-selling support, solution design, and partner training.

USZdružene države AmerikeALAlabamaAZArizonaCAKalifornijaCOKoloradoFLFloridaILIllinoisMIMichiganNJNew JerseyNYNew YorkNCSeverna KarolinaTXTeksasVTVermontVAVirginijaWIWisconsin
200.000 $ – 300.000 $ / leto
HibridnoPolni delovni časSeniorZahtevani Jezik: angleščinaBackend inženirProgramski inženir
AWSDynamoDBNode.jsPython

Opis

  • Lead technical onboarding for partners.
  • Work with partners on co-selling engagements and resolve complex implementation issues.
  • Design scalable contact center architectures with Amazon Connect, AWS, and Zendesk.
  • Set technical enablement plans and partner roadmaps.
  • Coach partners, internal teams, and presales specialists on solution design and deployment practices.
  • Track developments in AI, machine learning, and contact center automation.
  • Support technical discovery, solution design, demos, proofs of concept, and ongoing partner needs.
  • Develop technical documentation, playbooks, and training materials.
  • Manage partner onboarding and enablement to reduce friction and speed time to market.
  • Set and deliver the architectural direction for partner-facing contact center solutions.
  • Promote adherence to architecture practices, security standards, compliance, governance, and delivery expectations.
  • Coordinate with partner sales leads, sales, and engineering on technical needs, scope, and co-selling plans.
  • Encourage adoption of emerging contact center technologies and practices.

Zahteve

  • Bachelor’s or master’s degree in computer science, information technology, or business administration, or equivalent experience.
  • At least 10 years of solution architecture experience.
  • At least five years focused on contact center technologies, including Amazon Connect and Zendesk.
  • Partner-facing or customer enablement experience is preferred.
  • Proficiency designing solutions with Zendesk, Amazon Connect, and AWS services such as Lambda, Lex, IAM, DynamoDB, S3, and API Gateway.
  • Python and/or Node.js experience is a plus.
  • Demonstrated ability to deliver technical training and enablement for partners or customers.
  • Experience leading technical engagements with multiple stakeholders, including partners, internal teams, and vendors.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Zendesk certifications, AWS Certified Solutions Architect, or equivalent credentials are preferred.
  • Familiarity with omnichannel contact centers, AI-driven automation, workforce engagement management, and reporting tools is preferred.
  • Working knowledge of Agile and DevOps methods is preferred.

Ugodnosti

  • Bonus, benefits, or related incentives may be available.
  • Hybrid work arrangement with the flexibility to work remotely for part of the week.
  • Reasonable accommodations are available for applicants with disabilities and disabled veterans.
  • Inclusive workplace with global diversity, equity, and inclusion initiatives.

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