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Zendesk
Zendesk
5 001 – 10 000 Darbuotojai
H1B vizos rėmėjasKonsultavimasLogistikaRinkodara
„Zendesk“ kuria klientų aptarnavimo ir pardavimo programinę įrangą, padedančią organizacijoms vienoje susietoje aplinkoje valdyti pokalbius, pagalbos užklausas ir santykius su klientais. Platforma apima žinutes, tiesioginius pokalbius, dirbtiniu intelektu grindžiamą automatizavimą, duomenų privatumo ir apsaugos priemones bei agento darbo erdvę, todėl komandos gali lanksčiai organizuoti aptarnavimo veiklą augdamos. „Zendesk“ taip pat teikia profesionalias paslaugas ir mokymosi išteklius, o tarp jos deklaruojamų prioritetų yra individualizuotas bendravimas su klientais, integruotos darbo eigos, įvairovė ir įtrauktis bei tvarumas.
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Darbai įmonėje

Senior Partner Platform Architect

Lead partner enablement and technical architecture for Zendesk contact center solutions built on Amazon Connect and AWS. The role spans onboarding, co-selling support, solution design, and partner training.

USJungtinės ValstijosALAlabamaAZArizonaCAKalifornijaCOKoloradasFLFloridaILIlinojusMIMičiganasNJNaujasis DžersisNYNiujorkasNCŠiaurės KarolinaTXTeksasasVTVermontasVAVirdžinijaWIViskonsinas
200 000 $ – 300 000 $ / metai
HibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųBackend inžinieriusPrograminės įrangos inžinierius
AWSDynamoDBNode.jsPython

Aprašymas

  • Lead technical onboarding for partners.
  • Work with partners on co-selling engagements and resolve complex implementation issues.
  • Design scalable contact center architectures with Amazon Connect, AWS, and Zendesk.
  • Set technical enablement plans and partner roadmaps.
  • Coach partners, internal teams, and presales specialists on solution design and deployment practices.
  • Track developments in AI, machine learning, and contact center automation.
  • Support technical discovery, solution design, demos, proofs of concept, and ongoing partner needs.
  • Develop technical documentation, playbooks, and training materials.
  • Manage partner onboarding and enablement to reduce friction and speed time to market.
  • Set and deliver the architectural direction for partner-facing contact center solutions.
  • Promote adherence to architecture practices, security standards, compliance, governance, and delivery expectations.
  • Coordinate with partner sales leads, sales, and engineering on technical needs, scope, and co-selling plans.
  • Encourage adoption of emerging contact center technologies and practices.

Reikalavimai

  • Bachelor’s or master’s degree in computer science, information technology, or business administration, or equivalent experience.
  • At least 10 years of solution architecture experience.
  • At least five years focused on contact center technologies, including Amazon Connect and Zendesk.
  • Partner-facing or customer enablement experience is preferred.
  • Proficiency designing solutions with Zendesk, Amazon Connect, and AWS services such as Lambda, Lex, IAM, DynamoDB, S3, and API Gateway.
  • Python and/or Node.js experience is a plus.
  • Demonstrated ability to deliver technical training and enablement for partners or customers.
  • Experience leading technical engagements with multiple stakeholders, including partners, internal teams, and vendors.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Zendesk certifications, AWS Certified Solutions Architect, or equivalent credentials are preferred.
  • Familiarity with omnichannel contact centers, AI-driven automation, workforce engagement management, and reporting tools is preferred.
  • Working knowledge of Agile and DevOps methods is preferred.

Privalumai

  • Bonus, benefits, or related incentives may be available.
  • Hybrid work arrangement with the flexibility to work remotely for part of the week.
  • Reasonable accommodations are available for applicants with disabilities and disabled veterans.
  • Inclusive workplace with global diversity, equity, and inclusion initiatives.

Susiję darbai

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H1B vizos rėmėjasBankininkystėFinansaiFintech
USJungtinės ValstijosFLFloridaSDPietų DakotaTXTeksasas
125 760 $ – 188 640 $ / metai
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1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasKonsultavimasLogistikaSveikatos priežiūra
USJungtinės ValstijosCAKalifornijaNYNiujorkas
180 000 $ – 230 000 $ / metai
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AWSC++DockerGoGoogle Cloud PlatformJavaScriptKubernetesPython

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1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasKonsultavimasLogistikaSveikatos priežiūra
USJungtinės ValstijosCAKalifornijaNYNiujorkas
180 000 $ – 230 000 $ / metai
HibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųFull-stack inžinieriusPrograminės įrangos inžinierius
AWSDockerGoGoogle Cloud PlatformKubernetesPythonReactTypeScript

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GamybaKonsultavimasLogistika
USJungtinės ValstijosNCŠiaurės KarolinaHibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųFull-stack inžinieriusPrograminės įrangos inžinierius
Komutavimas

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Senior Lead Software Engineer, Backend Platform

Nubank
5 001 – 10 000 Darbuotojai
BankininkystėFintech
USJungtinės ValstijosCAKalifornija
230 000 $ – 276 000 $ / metai
HibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųFull-stack inžinieriusPrograminės įrangos inžinierius
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