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Zendesk
Zendesk
5,001 – 10,000 कर्मचारी
H1B वीज़ा प्रायोजकपरामर्शलॉजिस्टिक्सविपणन
Zendesk ग्राहक सेवा और बिक्री सॉफ़्टवेयर विकसित करता है, जो संगठनों को एकीकृत वातावरण में बातचीत, सहायता अनुरोधों और ग्राहक संबंधों का प्रबंधन करने में मदद करता है। इसका प्लेटफ़ॉर्म मैसेजिंग, लाइव चैट, AI-संचालित स्वचालन, डेटा गोपनीयता और सुरक्षा उपकरणों तथा एजेंट वर्कस्पेस को एक साथ लाता है, जिससे टीमों को अपने सेवा संचालन के विस्तार के साथ उन्हें व्यवस्थित करने के लचीले तरीके मिलते हैं। Zendesk पेशेवर सेवाएँ और प्रशिक्षण संसाधन भी उपलब्ध कराता है तथा व्यक्तिगत ग्राहक संवाद, एकीकृत कार्यप्रवाह, विविधता और समावेशन, और स्थिरता पर विशेष ध्यान देता है।
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कंपनी की नौकरियाँ

Senior Partner Platform Architect

Lead partner enablement and technical architecture for Zendesk contact center solutions built on Amazon Connect and AWS. The role spans onboarding, co-selling support, solution design, and partner training.

USसंयुक्त राज्यALअलबामाAZएरिज़ोनाCAकैलिफ़ोर्नियाCOकोलोराडोFLफ़्लोरिडाILइलिनॉयMIमिशिगनNJन्यू जर्सीNYन्यूयॉर्कNCउत्तरी कैरोलिनाTXटेक्सासVTवर्मोंटVAवर्जीनियाWIविस्कॉन्सिन
$2,00,000 – $3,00,000 / वर्ष
हाइब्रिडपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीबैकएंड इंजीनियरसॉफ्टवेयर इंजीनियर
AWSDynamoDBNode.jsPython

विवरण

  • Lead technical onboarding for partners.
  • Work with partners on co-selling engagements and resolve complex implementation issues.
  • Design scalable contact center architectures with Amazon Connect, AWS, and Zendesk.
  • Set technical enablement plans and partner roadmaps.
  • Coach partners, internal teams, and presales specialists on solution design and deployment practices.
  • Track developments in AI, machine learning, and contact center automation.
  • Support technical discovery, solution design, demos, proofs of concept, and ongoing partner needs.
  • Develop technical documentation, playbooks, and training materials.
  • Manage partner onboarding and enablement to reduce friction and speed time to market.
  • Set and deliver the architectural direction for partner-facing contact center solutions.
  • Promote adherence to architecture practices, security standards, compliance, governance, and delivery expectations.
  • Coordinate with partner sales leads, sales, and engineering on technical needs, scope, and co-selling plans.
  • Encourage adoption of emerging contact center technologies and practices.

आवश्यकताएँ

  • Bachelor’s or master’s degree in computer science, information technology, or business administration, or equivalent experience.
  • At least 10 years of solution architecture experience.
  • At least five years focused on contact center technologies, including Amazon Connect and Zendesk.
  • Partner-facing or customer enablement experience is preferred.
  • Proficiency designing solutions with Zendesk, Amazon Connect, and AWS services such as Lambda, Lex, IAM, DynamoDB, S3, and API Gateway.
  • Python and/or Node.js experience is a plus.
  • Demonstrated ability to deliver technical training and enablement for partners or customers.
  • Experience leading technical engagements with multiple stakeholders, including partners, internal teams, and vendors.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Zendesk certifications, AWS Certified Solutions Architect, or equivalent credentials are preferred.
  • Familiarity with omnichannel contact centers, AI-driven automation, workforce engagement management, and reporting tools is preferred.
  • Working knowledge of Agile and DevOps methods is preferred.

लाभ

  • Bonus, benefits, or related incentives may be available.
  • Hybrid work arrangement with the flexibility to work remotely for part of the week.
  • Reasonable accommodations are available for applicants with disabilities and disabled veterans.
  • Inclusive workplace with global diversity, equity, and inclusion initiatives.

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