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Bank of America
Bank of America
Sponzor vizuma H1BBančništvoFinanceFintech
Bank of America je globalna finančna institucija, ki deluje na področjih bančništva, financ in fintecha. Njene storitve vključujejo osebno bančništvo, podporo malim podjetjem, upravljanje premoženja, investicijske storitve in dostop do kapitalskih trgov za posameznike, podjetja in institucije. Podjetje se osredotoča tudi na odgovorno rast s trajnostnim financiranjem, pobudami za raznolikost in programi razvoja skupnosti.
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Delovna mesta v podjetju

Senior Client Advocate II, CARE

Resolve sensitive client complaints and escalations at Bank of America. Apply CARE expertise, risk standards, and cross-team coordination to deliver timely outcomes.

USZdružene države AmerikeAZArizonaFLFloridaNJNew JerseyNa lokacijiPolni delovni časSeniorZahtevani Jezik: angleščinaUspeh strankZagovornik strank

Opis

  • Handle the most complex and sensitive complaints from clients and internal partners.
  • Act as the primary escalation contact for inquiries that call for research, analysis, and coordination across the organization.
  • Assess incomplete, unclear, or conflicting information and determine appropriate outcomes.
  • Coordinate across systems and teams to resolve cases promptly and effectively.
  • Manage assigned cases according to enterprise complaint standards, controls, and service-level expectations.
  • Spot emerging trends, systemic concerns, and process gaps, and recommend improvements.
  • Work directly with clients and internal stakeholders on high-impact or time-sensitive matters.
  • Use sound judgment and discretion as a trusted subject matter expert, while upholding complaint and risk standards.

Zahteve

  • At least one year of current Client Protection CARE experience.
  • Current knowledge of complaint and escalation processes.
  • Strong working knowledge of Microsoft Office, including Excel and Word.
  • Excellent customer service skills, including de-escalating difficult interactions and taking a client-centered approach.
  • Excellent verbal and written communication skills.
  • Strong critical thinking, analytical, and problem-solving abilities.
  • Ability to weigh client satisfaction alongside reputational and regulatory risks.
  • Strong organizational skills, with the ability to prioritize work and meet deadlines.
  • Ability to work independently and contribute effectively within a team.
  • Flexibility and ability to adapt quickly to change.
  • Personal accountability and reliable follow-through.
  • Exceptional attention to detail and commitment to accurate, high-quality work.
  • Track record of meeting or exceeding quality, production, and performance goals.
  • Ability to contribute to continuous improvement and innovation.
  • High school diploma, GED, secondary school qualification, or equivalent.

Ugodnosti

  • Affordable, competitive, flexible benefits.
  • Support for physical, emotional, and financial well-being.
  • Opportunities to learn, grow, and make an impact.
  • An in-office culture that supports collaboration, engagement, and career development.
  • 40-hour workweek.
  • First-shift schedule.

Sorodna delovna mesta

RELX

Customer Success Manager, LexisNexis Risk Solutions

RELX
Sponzor vizuma za kvalificirane delavceSvetovanjeZavarovanjeZdravstveno varstvo
USZdružene države AmerikeFLFloridaKSKansasMOMisuriTXTeksas
65.600 $ – 109.200 $ / leto
Na lokacijiPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Support clients using LexisNexis Risk Solutions products by improving adoption, service quality, and return on investment. Identify opportunities to meet additional client needs and coordinate product improvements.

Odpri