LogoFresh Jobs Ahead
Bank of America
Bank of America
H1B वीज़ा प्रायोजकफिनटेकबैंकिंगवित्त
Bank of America बैंकिंग, वित्त और फिनटेक के क्षेत्र में कार्य करने वाली एक वैश्विक वित्तीय संस्था है। इसकी सेवाओं में व्यक्तिगत बैंकिंग, छोटे व्यवसायों के लिए सहायता, धन प्रबंधन, निवेश सेवाएँ और व्यक्तियों, व्यवसायों तथा संस्थानों के लिए पूंजी बाजारों तक पहुँच शामिल है। कंपनी टिकाऊ वित्त, विविधता पहलों और सामुदायिक विकास कार्यक्रमों के माध्यम से जिम्मेदार विकास पर भी ध्यान देती है।
LinkedIn
कंपनी की नौकरियाँ

Senior Client Advocate II, CARE

Resolve sensitive client complaints and escalations at Bank of America. Apply CARE expertise, risk standards, and cross-team coordination to deliver timely outcomes.

USसंयुक्त राज्यAZएरिज़ोनाFLफ़्लोरिडाNJन्यू जर्सीऑन-साइटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक अधिवक्ताग्राहक सफलता

विवरण

  • Handle the most complex and sensitive complaints from clients and internal partners.
  • Act as the primary escalation contact for inquiries that call for research, analysis, and coordination across the organization.
  • Assess incomplete, unclear, or conflicting information and determine appropriate outcomes.
  • Coordinate across systems and teams to resolve cases promptly and effectively.
  • Manage assigned cases according to enterprise complaint standards, controls, and service-level expectations.
  • Spot emerging trends, systemic concerns, and process gaps, and recommend improvements.
  • Work directly with clients and internal stakeholders on high-impact or time-sensitive matters.
  • Use sound judgment and discretion as a trusted subject matter expert, while upholding complaint and risk standards.

आवश्यकताएँ

  • At least one year of current Client Protection CARE experience.
  • Current knowledge of complaint and escalation processes.
  • Strong working knowledge of Microsoft Office, including Excel and Word.
  • Excellent customer service skills, including de-escalating difficult interactions and taking a client-centered approach.
  • Excellent verbal and written communication skills.
  • Strong critical thinking, analytical, and problem-solving abilities.
  • Ability to weigh client satisfaction alongside reputational and regulatory risks.
  • Strong organizational skills, with the ability to prioritize work and meet deadlines.
  • Ability to work independently and contribute effectively within a team.
  • Flexibility and ability to adapt quickly to change.
  • Personal accountability and reliable follow-through.
  • Exceptional attention to detail and commitment to accurate, high-quality work.
  • Track record of meeting or exceeding quality, production, and performance goals.
  • Ability to contribute to continuous improvement and innovation.
  • High school diploma, GED, secondary school qualification, or equivalent.

लाभ

  • Affordable, competitive, flexible benefits.
  • Support for physical, emotional, and financial well-being.
  • Opportunities to learn, grow, and make an impact.
  • An in-office culture that supports collaboration, engagement, and career development.
  • 40-hour workweek.
  • First-shift schedule.

संबंधित नौकरियाँ

RELX

Customer Success Manager, LexisNexis Risk Solutions

RELX
कुशल कामगार वीज़ा प्रायोजकपरामर्शबीमास्वास्थ्य सेवा
USसंयुक्त राज्यFLफ़्लोरिडाKSकंसासMOमिसौरीTXटेक्सास
$65,600 – $1,09,200 / वर्ष
ऑन-साइटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

Support clients using LexisNexis Risk Solutions products by improving adoption, service quality, and return on investment. Identify opportunities to meet additional client needs and coordinate product improvements.

खोलें
PNC

Sales and Client Experience Specialist – PNC Retail Banking

PNC
H1B वीज़ा प्रायोजकएचआर टेकबैंकिंगवित्त
USसंयुक्त राज्यAZएरिज़ोनाCAकैलिफ़ोर्निया
$70,125 – $1,16,875 / वर्ष
ऑन-साइटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

Support PNC Retail Banking’s revenue, retention, and customer experience strategies. Coach frontline teams and coordinate sales initiatives across channels.

खोलें
ConnectWise

Senior Partner Success Manager

ConnectWise
501 – 1,000 कर्मचारी
H1B वीज़ा प्रायोजकSaaSउद्यमसाइबर सुरक्षा
USसंयुक्त राज्यऑन-साइटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

Help IT service providers get more value from ConnectWise business management software. Lead partner adoption, retention, renewals, escalations, and scalable success practices.

खोलें
Microbac Laboratories, Inc.

Corporate Customer Success Manager

Microbac Laboratories, Inc.
501 – 1,000 कर्मचारी
खाद्य और पेयलॉजिस्टिक्सस्वास्थ्य सेवा
USसंयुक्त राज्यऑन-साइटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

Lead customer experience, loyalty, and profitability initiatives for Microbac Laboratories’ scientific testing clients. Standardize customer success practices and support teams across the laboratory network.

खोलें
Riskonnect, Inc.

Customer Success Manager, SaaS

Riskonnect, Inc.
1,001 – 5,000 कर्मचारी
परामर्शलॉजिस्टिक्सस्वास्थ्य सेवा
USसंयुक्त राज्यऑन-साइटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

Manage renewals, product adoption, and account growth for enterprise customers using Riskonnect’s integrated risk management software. Build customer health, retention, and satisfaction through ongoing account engagement.

खोलें