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Bank of America
Bank of America
H1B vizasi homiysiBank ishiFintexMoliya
Bank of America bank ishi, moliya va fintech sohalarida faoliyat yurituvchi global moliyaviy tashkilotdir. Uning xizmatlari jismoniy shaxslar uchun bank xizmatlari, kichik biznesni qo‘llab-quvvatlash, boyliklarni boshqarish, investitsiya xizmatlari hamda jismoniy shaxslar, bizneslar va muassasalar uchun kapital bozorlariga kirishni o‘z ichiga oladi. Kompaniya, shuningdek, barqaror moliyalashtirish, xilma-xillik tashabbuslari va jamoatchilikni rivojlantirish dasturlari orqali mas’uliyatli o‘sishga e’tibor qaratadi.
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Kompaniyadagi ish o‘rinlari

Senior Client Advocate II, CARE

Resolve sensitive client complaints and escalations at Bank of America. Apply CARE expertise, risk standards, and cross-team coordination to deliver timely outcomes.

USAmerika Qo‘shma ShtatlariAZArizonaFLFloridaNJNyu-JersiOfisdaTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaMijozlar himoyachisiMijozlar muvaffaqiyati

Tavsif

  • Handle the most complex and sensitive complaints from clients and internal partners.
  • Act as the primary escalation contact for inquiries that call for research, analysis, and coordination across the organization.
  • Assess incomplete, unclear, or conflicting information and determine appropriate outcomes.
  • Coordinate across systems and teams to resolve cases promptly and effectively.
  • Manage assigned cases according to enterprise complaint standards, controls, and service-level expectations.
  • Spot emerging trends, systemic concerns, and process gaps, and recommend improvements.
  • Work directly with clients and internal stakeholders on high-impact or time-sensitive matters.
  • Use sound judgment and discretion as a trusted subject matter expert, while upholding complaint and risk standards.

Talablar

  • At least one year of current Client Protection CARE experience.
  • Current knowledge of complaint and escalation processes.
  • Strong working knowledge of Microsoft Office, including Excel and Word.
  • Excellent customer service skills, including de-escalating difficult interactions and taking a client-centered approach.
  • Excellent verbal and written communication skills.
  • Strong critical thinking, analytical, and problem-solving abilities.
  • Ability to weigh client satisfaction alongside reputational and regulatory risks.
  • Strong organizational skills, with the ability to prioritize work and meet deadlines.
  • Ability to work independently and contribute effectively within a team.
  • Flexibility and ability to adapt quickly to change.
  • Personal accountability and reliable follow-through.
  • Exceptional attention to detail and commitment to accurate, high-quality work.
  • Track record of meeting or exceeding quality, production, and performance goals.
  • Ability to contribute to continuous improvement and innovation.
  • High school diploma, GED, secondary school qualification, or equivalent.

Imtiyozlar

  • Affordable, competitive, flexible benefits.
  • Support for physical, emotional, and financial well-being.
  • Opportunities to learn, grow, and make an impact.
  • An in-office culture that supports collaboration, engagement, and career development.
  • 40-hour workweek.
  • First-shift schedule.

O‘xshash ish o‘rinlari

RELX

Customer Success Manager, LexisNexis Risk Solutions

RELX
Malakali ishchi vizasi homiysiKonsaltingSog‘liqni saqlashSug‘urta
USAmerika Qo‘shma ShtatlariFLFloridaKSKanzasMOMissuriTXTexas
65 600 $ – 109 200 $ / yil
OfisdaTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Support clients using LexisNexis Risk Solutions products by improving adoption, service quality, and return on investment. Identify opportunities to meet additional client needs and coordinate product improvements.

Ochish
Microbac Laboratories, Inc.

Corporate Customer Success Manager

Microbac Laboratories, Inc.
501 – 1 000 Xodimlar
LogistikaOziq-ovqat va ichimliklarSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariOfisdaTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Lead customer experience, loyalty, and profitability initiatives for Microbac Laboratories’ scientific testing clients. Standardize customer success practices and support teams across the laboratory network.

Ochish
Riskonnect, Inc.

Customer Success Manager, SaaS

Riskonnect, Inc.
1 001 – 5 000 Xodimlar
KonsaltingLogistikaSog‘liqni saqlash
USAmerika Qo‘shma ShtatlariOfisdaTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Manage renewals, product adoption, and account growth for enterprise customers using Riskonnect’s integrated risk management software. Build customer health, retention, and satisfaction through ongoing account engagement.

Ochish