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Bank of America
Bank of America
H1B vīzas sponsorsBanku darbībaFinansesFintech
Bank of America ir globāla finanšu iestāde, kas darbojas banku pakalpojumu, finanšu un finanšu tehnoloģiju jomā. Tās pakalpojumi ietver privātpersonu banku pakalpojumus, atbalstu mazajiem uzņēmumiem, ieguldījumu pārvaldību, investīciju pakalpojumus un piekļuvi kapitāla tirgiem privātpersonām, uzņēmumiem un institūcijām. Uzņēmums koncentrējas arī uz atbildīgu izaugsmi, veicinot ilgtspējīgu finansēšanu, daudzveidības iniciatīvas un kopienu attīstības programmas.
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Vakances uzņēmumā

Senior Client Advocate II, CARE

Resolve sensitive client complaints and escalations at Bank of America. Apply CARE expertise, risk standards, and cross-team coordination to deliver timely outcomes.

USAmerikas Savienotās ValstisAZArizonaFLFloridaNJŅūdžersijaKlātienēPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuKlientu interešu aizstāvisKlientu panākumi

Apraksts

  • Handle the most complex and sensitive complaints from clients and internal partners.
  • Act as the primary escalation contact for inquiries that call for research, analysis, and coordination across the organization.
  • Assess incomplete, unclear, or conflicting information and determine appropriate outcomes.
  • Coordinate across systems and teams to resolve cases promptly and effectively.
  • Manage assigned cases according to enterprise complaint standards, controls, and service-level expectations.
  • Spot emerging trends, systemic concerns, and process gaps, and recommend improvements.
  • Work directly with clients and internal stakeholders on high-impact or time-sensitive matters.
  • Use sound judgment and discretion as a trusted subject matter expert, while upholding complaint and risk standards.

Prasības

  • At least one year of current Client Protection CARE experience.
  • Current knowledge of complaint and escalation processes.
  • Strong working knowledge of Microsoft Office, including Excel and Word.
  • Excellent customer service skills, including de-escalating difficult interactions and taking a client-centered approach.
  • Excellent verbal and written communication skills.
  • Strong critical thinking, analytical, and problem-solving abilities.
  • Ability to weigh client satisfaction alongside reputational and regulatory risks.
  • Strong organizational skills, with the ability to prioritize work and meet deadlines.
  • Ability to work independently and contribute effectively within a team.
  • Flexibility and ability to adapt quickly to change.
  • Personal accountability and reliable follow-through.
  • Exceptional attention to detail and commitment to accurate, high-quality work.
  • Track record of meeting or exceeding quality, production, and performance goals.
  • Ability to contribute to continuous improvement and innovation.
  • High school diploma, GED, secondary school qualification, or equivalent.

Priekšrocības

  • Affordable, competitive, flexible benefits.
  • Support for physical, emotional, and financial well-being.
  • Opportunities to learn, grow, and make an impact.
  • An in-office culture that supports collaboration, engagement, and career development.
  • 40-hour workweek.
  • First-shift schedule.

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