RELX
RELX
RELX दुनिया भर के पेशेवरों और व्यावसायिक ग्राहकों के लिए सूचना-आधारित विश्लेषण और निर्णय लेने के उपकरण विकसित करता है। इसके उत्पाद विशेषीकृत सामग्री, डेटा और प्रौद्योगिकी को मिलाकर जोखिम प्रबंधन, वैज्ञानिक, तकनीकी एवं चिकित्सा, कानूनी सेवाओं और प्रदर्शनियों के क्षेत्रों में बेहतर निर्णय लेने तथा बेहतर परिणाम प्राप्त करने में सहायता करते हैं। RELX परामर्श, स्वास्थ्य सेवा और बीमा-संबंधी बाजारों में भी कार्य करता है और संगठनों को उत्पादकता बढ़ाने, जोखिम प्रबंधित करने, अनुसंधान को आगे बढ़ाने, कानूनी कार्यों में सहायता देने और अधिक प्रभावी व्यावसायिक लेन-देन करने में मदद करता है।

Customer Success Manager, LexisNexis Risk Solutions

Support clients using LexisNexis Risk Solutions products by improving adoption, service quality, and return on investment. Identify opportunities to meet additional client needs and coordinate product improvements.

विवरण

  • Support clients after implementation by resolving product performance questions and helping them achieve expected returns on investment.
  • Engage with client contacts to understand further needs and identify potential sales opportunities.
  • Prepare client communications and provide regular updates, both proactively and in response to requests.
  • Resolve service delivery and quality concerns with internal teams, escalating issues when needed.
  • Work with product teams to improve the client experience and share expertise on solution trends and performance.
  • Identify and advance production improvements through ongoing analysis and continuous improvement.
  • Maintain in-depth knowledge of at least three LexisNexis Risk Solutions products.

आवश्यकताएँ

  • Bring 3–5 years of industry experience; at least 3 years in client-facing work is preferred.
  • Use advanced consultative skills, including active listening and collaboration.
  • Apply a strong client service focus, using data quality concepts and tools to resolve issues.
  • Show an innovative approach and willingness to try new problem-solving methods.
  • Demonstrate strong organization and project management skills.
  • Communicate clearly in writing and verbally, presenting technical concepts to varied audiences.
  • Use advanced analytical and problem-solving skills to address complex business challenges.
  • Build relationships and collaborate with internal and external clients.
  • Stay results-focused with strong time management and multitasking abilities.
  • Work independently, set priorities, and manage multiple requests at once.
  • Contribute as a team player, seek input, address conflict, and work effectively under pressure.
  • Bring a positive attitude, purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity.

लाभ

  • Benefits vary by country.
  • Accommodation or adjustment support is available during the hiring process.

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