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Stevens Transport
Stevens Transport
1,001 – 5,000 कर्मचारी
B2Bपरिवहनलॉजिस्टिक्स
Stevens Transport एक परिवार-स्वामित्व वाली, परिसंपत्ति-आधारित लॉजिस्टिक्स कंपनी है, जो पूरे उत्तरी अमेरिका में तापमान-नियंत्रित माल ढुलाई पर केंद्रित है। 1980 से डलास स्थित यह व्यवसाय मुख्य रूप से B2B ग्राहकों, जिनमें Fortune 500 कंपनियाँ भी शामिल हैं, को ट्रकलोड, समर्पित, क्षेत्रीय, इंटरमॉडल, अंतरराष्ट्रीय और तृतीय-पक्ष लॉजिस्टिक्स सेवाएँ प्रदान करता आ रहा है। इसके संचालन की नींव रेफ्रिजरेटेड परिवहन, चालक प्रशिक्षण, सुरक्षा, आधुनिक उपकरणों और कर्मचारियों के दीर्घकालिक विकास पर आधारित है, जिससे यह परिवहन, लॉजिस्टिक्स और संबंधित व्यावसायिक कार्यों में करियर बनाने के इच्छुक लोगों के लिए एक प्रासंगिक नियोक्ता बनती है।
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कंपनी की नौकरियाँ

Customer Success Manager in Training

Train in transportation operations and customer account management at Stevens Transport. Build toward managing customer communications, reporting, and service issues.

USसंयुक्त राज्यTXटेक्सासऑन-साइटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Train in Stevens Transport operations, customer service standards, and account management.
  • Learn each customer's requirements, service expectations, business needs, and operating processes.
  • Shadow experienced Customer Success leaders and gradually take on customer communications and account activities.
  • Act as a developing point of contact between customers and the Operations, Sales, and support teams.
  • Monitor daily account activity, flag potential service risks, and help coordinate solutions.
  • Investigate service exceptions and provide timely, accurate updates to customers and internal stakeholders.
  • Track customer and operational KPIs, using performance data to identify trends and priorities.
  • Prepare customer reports, performance updates, and account communications.
  • Join customer meetings and internal account reviews.
  • Learn escalation procedures and how to communicate time-sensitive customer issues.
  • Build judgment in balancing customer expectations, operational capabilities, and business objectives.
  • Assume greater responsibility for customer accounts as knowledge, performance, and readiness develop.
  • Communicate frequently by phone, email, virtual meetings, and in person throughout the workday.

आवश्यकताएँ

  • A strong interest in a career in customer success, account management, transportation, or logistics.
  • A customer-focused approach and willingness to learn transportation operations and account management.
  • Strong written and verbal communication skills.
  • Ability to learn quickly, apply coaching, and respond constructively to feedback.
  • Strong organization and attention to detail, with the ability to prioritize multiple responsibilities in a fast-paced setting.
  • Demonstrated problem-solving ability and sound professional judgment.
  • Ability to work effectively with multiple departments and stakeholders.
  • High school diploma or equivalent.
  • Experience in transportation, logistics, customer service, account management, operations, or a related setting is preferred.
  • Experience working directly with customers or supporting business accounts is preferred.
  • Familiarity with KPIs, reporting, or operational performance metrics is preferred.
  • A bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field is preferred.
  • Ability to sit at a desk and work on a computer for extended periods.
  • Ability to perform the position's essential functions, with or without reasonable accommodation.

लाभ

  • Medical insurance available.
  • Vision insurance available.
  • Dental insurance available.
  • Supplemental insurance available.
  • Life insurance available.
  • 401(k) retirement plan.
  • Quarterly 401(k) match.

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