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Stevens Transport
Stevens Transport
1.001 – 5.000 Angajați
B2BLogisticăTransport
Stevens Transport este o companie de logistică deținută de o familie, bazată pe active proprii, care se concentrează pe transportul mărfurilor cu temperatură controlată în America de Nord. Din 1980, compania cu sediul în Dallas sprijină în principal clienți B2B, inclusiv companii din lista Fortune 500, prin servicii de transport rutier de marfă, transport dedicat, transport regional, transport intermodal, transport internațional și servicii de logistică oferite de terți. Activitatea sa se bazează pe transportul frigorific, formarea șoferilor, siguranță, echipamente moderne și dezvoltarea angajaților pe termen lung, ceea ce o face un angajator relevant pentru persoanele interesate de cariere în transporturi, logistică și funcții de business conexe.
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Customer Success Manager in Training

Train in transportation operations and customer account management at Stevens Transport. Build toward managing customer communications, reporting, and service issues.

USStatele Unite ale AmericiiTXTexasLa sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Train in Stevens Transport operations, customer service standards, and account management.
  • Learn each customer's requirements, service expectations, business needs, and operating processes.
  • Shadow experienced Customer Success leaders and gradually take on customer communications and account activities.
  • Act as a developing point of contact between customers and the Operations, Sales, and support teams.
  • Monitor daily account activity, flag potential service risks, and help coordinate solutions.
  • Investigate service exceptions and provide timely, accurate updates to customers and internal stakeholders.
  • Track customer and operational KPIs, using performance data to identify trends and priorities.
  • Prepare customer reports, performance updates, and account communications.
  • Join customer meetings and internal account reviews.
  • Learn escalation procedures and how to communicate time-sensitive customer issues.
  • Build judgment in balancing customer expectations, operational capabilities, and business objectives.
  • Assume greater responsibility for customer accounts as knowledge, performance, and readiness develop.
  • Communicate frequently by phone, email, virtual meetings, and in person throughout the workday.

Cerințe

  • A strong interest in a career in customer success, account management, transportation, or logistics.
  • A customer-focused approach and willingness to learn transportation operations and account management.
  • Strong written and verbal communication skills.
  • Ability to learn quickly, apply coaching, and respond constructively to feedback.
  • Strong organization and attention to detail, with the ability to prioritize multiple responsibilities in a fast-paced setting.
  • Demonstrated problem-solving ability and sound professional judgment.
  • Ability to work effectively with multiple departments and stakeholders.
  • High school diploma or equivalent.
  • Experience in transportation, logistics, customer service, account management, operations, or a related setting is preferred.
  • Experience working directly with customers or supporting business accounts is preferred.
  • Familiarity with KPIs, reporting, or operational performance metrics is preferred.
  • A bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field is preferred.
  • Ability to sit at a desk and work on a computer for extended periods.
  • Ability to perform the position's essential functions, with or without reasonable accommodation.

Beneficii

  • Medical insurance available.
  • Vision insurance available.
  • Dental insurance available.
  • Supplemental insurance available.
  • Life insurance available.
  • 401(k) retirement plan.
  • Quarterly 401(k) match.

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