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Microbac Laboratories, Inc.
Microbac Laboratories, Inc.
501 – 1.000 Angajați
Alimente și băuturiAsistență medicalăLogistică
Microbac Laboratories, Inc. este o companie deținută de o familie, specializată în testări analitice pentru nevoi de mediu, alimentare, științele vieții și testări de specialitate. Din 1969, rețeaua sa națională de peste 30 de laboratoare oferă companiilor și instituțiilor analize acreditate și servicii de consultanță axate pe conformitate. Microbac îmbină rigoarea științifică cu soluții de testare practice și personalizabile, care îi ajută pe clienți să își îndeplinească obligațiile de reglementare, să își consolideze asigurarea calității și să sprijine sănătatea publică.
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Corporate Customer Success Manager

Lead customer experience, loyalty, and profitability initiatives for Microbac Laboratories’ scientific testing clients. Standardize customer success practices and support teams across the laboratory network.

USStatele Unite ale AmericiiLa sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Build a customer-focused culture across the organization.
  • Develop a broad view of customer needs by collecting feedback from multiple touchpoints.
  • Find and address experience gaps throughout the customer journey.
  • Create customer-led strategies that support revenue growth and business performance.
  • Coach frontline teams to deliver a stronger customer experience.
  • Explain the results of customer experience initiatives to executives and stakeholders.
  • Bring customer feedback and insights into product development.
  • Create training and resources for new and current Customer Experience employees.
  • Apply consistent practices across LIMS, Client Connect, and Salesforce.
  • Resolve persistent customer issues, strengthen loyalty, and improve client profitability.
  • Improve processes and set performance benchmarks for the Customer Success Department.
  • Travel up to 50% to network locations to support the Customer Experience department.

Cerințe

  • Bachelor’s degree or equivalent experience in Chemistry, Biology, or a related field.
  • At least five years of relevant industry experience.
  • Previous customer service experience.
  • Experience working in a laboratory or related industry.
  • In-depth technical understanding of the relevant industry or subject area.
  • Strong verbal and written communication skills.
  • Ability to explain technical information clearly.
  • Ability to troubleshoot technical and personnel issues.
  • Strong command of industry concepts and terminology.
  • Working knowledge of regulatory requirements, common practices, and industry trends.
  • Thorough knowledge of laboratory information management and customer relationship management systems, including ELEMENT, LIMS, Client Connect, and Salesforce.
  • General computer skills, including spreadsheet, word processing, and relational database software.
  • Ability to multitask, prioritize, follow up, and attend to detail.
  • Ability to plan, organize, and lead projects effectively.
  • Ability to collaborate with clients and internal teams.
  • Willingness and flexibility to travel to network locations.
  • Ability to occasionally lift and/or move up to 25 pounds.
  • Must pass a pre-employment drug test.
  • Knowledge of testing methods or scientific processes in Food Science, Microbiology, Chemistry, Environmental Science/Chemistry, Pharmaceutical, or related laboratory fields is preferred.
  • Advanced degree preferred.

Beneficii

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Paid time off, including vacation and holidays
  • Flextime
  • Wellness program
  • Referral bonus
  • Tuition reimbursement
  • Competitive pay
  • Travel support to network locations

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