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RELX
RELX
Sponsor pentru viza de lucrător calificatAsigurăriAsistență medicalăConsultanță
RELX dezvoltă instrumente de analiză și de luare a deciziilor bazate pe informații pentru clienți profesioniști și companii din întreaga lume. Produsele sale combină conținut specializat, date și tehnologie pentru a sprijini decizii mai bune și rezultate mai solide în domeniile riscurilor, științei, tehnologiei și medicinei, juridic și expozițiilor. RELX activează și pe piețe asociate consultanței, serviciilor medicale și asigurărilor, ajutând organizațiile să își îmbunătățească productivitatea, să gestioneze riscurile, să avanseze cercetarea, să susțină activitatea juridică și să desfășoare tranzacții comerciale mai eficiente.
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Locurile de muncă ale companiei

Customer Success Manager, LexisNexis Risk Solutions

Support clients using LexisNexis Risk Solutions products by improving adoption, service quality, and return on investment. Identify opportunities to meet additional client needs and coordinate product improvements.

USStatele Unite ale AmericiiFLFloridaKSKansasMOMissouriTXTexas
65.600 $ – 109.200 $ / an
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Support clients after implementation by resolving product performance questions and helping them achieve expected returns on investment.
  • Engage with client contacts to understand further needs and identify potential sales opportunities.
  • Prepare client communications and provide regular updates, both proactively and in response to requests.
  • Resolve service delivery and quality concerns with internal teams, escalating issues when needed.
  • Work with product teams to improve the client experience and share expertise on solution trends and performance.
  • Identify and advance production improvements through ongoing analysis and continuous improvement.
  • Maintain in-depth knowledge of at least three LexisNexis Risk Solutions products.

Cerințe

  • Bring 3–5 years of industry experience; at least 3 years in client-facing work is preferred.
  • Use advanced consultative skills, including active listening and collaboration.
  • Apply a strong client service focus, using data quality concepts and tools to resolve issues.
  • Show an innovative approach and willingness to try new problem-solving methods.
  • Demonstrate strong organization and project management skills.
  • Communicate clearly in writing and verbally, presenting technical concepts to varied audiences.
  • Use advanced analytical and problem-solving skills to address complex business challenges.
  • Build relationships and collaborate with internal and external clients.
  • Stay results-focused with strong time management and multitasking abilities.
  • Work independently, set priorities, and manage multiple requests at once.
  • Contribute as a team player, seek input, address conflict, and work effectively under pressure.
  • Bring a positive attitude, purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity.

Beneficii

  • Benefits vary by country.
  • Accommodation or adjustment support is available during the hiring process.

Locuri de muncă similare

Microbac Laboratories, Inc.

Corporate Customer Success Manager

Microbac Laboratories, Inc.
501 – 1.000 Angajați
Alimente și băuturiAsistență medicalăLogistică
USStatele Unite ale AmericiiLa sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Lead customer experience, loyalty, and profitability initiatives for Microbac Laboratories’ scientific testing clients. Standardize customer success practices and support teams across the laboratory network.

Deschide