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HITRUST
HITRUST
51 – 200 Angajați
Asistență medicalăConformitateSecuritate cibernetică
HITRUST ajută organizațiile să gestioneze riscurile de securitate cibernetică, confidențialitate și conformitate printr-un cadru și un sistem de asigurare care reunesc mai multe standarde de control. Activitatea sa cuprinde conformitatea în domeniul sănătății, protecția datelor, gestionarea riscurilor și riscurile asociate terților, inclusiv evaluarea măsurii în care furnizorii îndeplinesc așteptările de securitate. HITRUST oferă și opțiuni de certificare concepute pentru a face procesul de asigurare mai simplu și mai eficient din punct de vedere al costurilor.
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Locurile de muncă ale companiei

Customer Success Manager

Guide HITRUST customers through onboarding and adoption of its cybersecurity assurance programs. Manage renewals, Salesforce records, account retention, and growth.

USStatele Unite ale AmericiiTXTexasLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Welcome new customers and help them get started successfully.
  • Coordinate internal support for organizations using the HITRUST Approach to strengthen their information security programs.
  • Help customers select solutions that protect their sensitive data.
  • Build relationships with key stakeholders and identify opportunities to introduce other HITRUST programs and services.
  • Manage customer relationships to improve satisfaction and adoption and support retention.
  • Hold regular account reviews to assess customer needs, confirm they have the right tools, and identify growth opportunities.
  • Collect and document customer feedback, then share requests with Product Management.
  • Stay current on the company’s products and services.
  • Manage renewal discussions, review contract terms, and secure subscription renewals.
  • Meet account retention and growth goals.
  • Reconcile and maintain Salesforce records.

Cerințe

  • Bachelor’s degree.
  • Two to five years of experience performing inside sales duties in SaaS.
  • Healthcare, financial services, or insurance experience preferred.
  • Two to five years of experience working with Salesforce.
  • Strong analytical skills and attention to detail.
  • Strong written and verbal communication skills.
  • Interpersonal and project management skills, including the ability to organize and track project tasks.
  • Reliable, regular attendance.

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