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HITRUST
HITRUST
51 – 200 Zaposleni
Kibernetska varnostSkladnostZdravstveno varstvo
HITRUST helps organizations manage cybersecurity, privacy, and compliance risks through a framework and assurance system that brings together multiple control standards. Its work spans healthcare compliance, data protection, risk management, and third-party risk, including assessment of whether vendors meet security expectations. HITRUST also offers certification options designed to make assurance more streamlined and cost-conscious.
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Delovna mesta v podjetju

Customer Success Manager

Guide HITRUST customers through onboarding and adoption of its cybersecurity assurance programs. Manage renewals, Salesforce records, account retention, and growth.

USZdružene države AmerikeTXTeksasNa lokacijiPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Welcome new customers and help them get started successfully.
  • Coordinate internal support for organizations using the HITRUST Approach to strengthen their information security programs.
  • Help customers select solutions that protect their sensitive data.
  • Build relationships with key stakeholders and identify opportunities to introduce other HITRUST programs and services.
  • Manage customer relationships to improve satisfaction and adoption and support retention.
  • Hold regular account reviews to assess customer needs, confirm they have the right tools, and identify growth opportunities.
  • Collect and document customer feedback, then share requests with Product Management.
  • Stay current on the company’s products and services.
  • Manage renewal discussions, review contract terms, and secure subscription renewals.
  • Meet account retention and growth goals.
  • Reconcile and maintain Salesforce records.

Zahteve

  • Bachelor’s degree.
  • Two to five years of experience performing inside sales duties in SaaS.
  • Healthcare, financial services, or insurance experience preferred.
  • Two to five years of experience working with Salesforce.
  • Strong analytical skills and attention to detail.
  • Strong written and verbal communication skills.
  • Interpersonal and project management skills, including the ability to organize and track project tasks.
  • Reliable, regular attendance.

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