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Stevens Transport
Stevens Transport
1001 – 5000 Zaposleni
B2BLogistikaPrevoz
Stevens Transport je družinsko logistično podjetje z lastnim voznim parkom, osredotočeno na prevoz tovora z nadzorovano temperaturo po Severni Ameriki. Podjetje s sedežem v Dallasu od leta 1980 podpira predvsem poslovne stranke, vključno s podjetji s seznama Fortune 500, in sicer s storitvami kamionskega, namenskega, regionalnega, intermodalnega in mednarodnega prevoza ter logistike tretjih oseb. Njegovo poslovanje temelji na hladilnem prevozu, usposabljanju voznikov, varnosti, sodobni opremi in dolgoročnem razvoju zaposlenih, zato je zanimiv delodajalec za ljudi, ki jih zanimajo kariere v transportu, logistiki in povezanih poslovnih funkcijah.
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Delovna mesta v podjetju

Customer Success Manager in Training

Train in transportation operations and customer account management at Stevens Transport. Build toward managing customer communications, reporting, and service issues.

USZdružene države AmerikeTXTeksasNa lokacijiPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Train in Stevens Transport operations, customer service standards, and account management.
  • Learn each customer's requirements, service expectations, business needs, and operating processes.
  • Shadow experienced Customer Success leaders and gradually take on customer communications and account activities.
  • Act as a developing point of contact between customers and the Operations, Sales, and support teams.
  • Monitor daily account activity, flag potential service risks, and help coordinate solutions.
  • Investigate service exceptions and provide timely, accurate updates to customers and internal stakeholders.
  • Track customer and operational KPIs, using performance data to identify trends and priorities.
  • Prepare customer reports, performance updates, and account communications.
  • Join customer meetings and internal account reviews.
  • Learn escalation procedures and how to communicate time-sensitive customer issues.
  • Build judgment in balancing customer expectations, operational capabilities, and business objectives.
  • Assume greater responsibility for customer accounts as knowledge, performance, and readiness develop.
  • Communicate frequently by phone, email, virtual meetings, and in person throughout the workday.

Zahteve

  • A strong interest in a career in customer success, account management, transportation, or logistics.
  • A customer-focused approach and willingness to learn transportation operations and account management.
  • Strong written and verbal communication skills.
  • Ability to learn quickly, apply coaching, and respond constructively to feedback.
  • Strong organization and attention to detail, with the ability to prioritize multiple responsibilities in a fast-paced setting.
  • Demonstrated problem-solving ability and sound professional judgment.
  • Ability to work effectively with multiple departments and stakeholders.
  • High school diploma or equivalent.
  • Experience in transportation, logistics, customer service, account management, operations, or a related setting is preferred.
  • Experience working directly with customers or supporting business accounts is preferred.
  • Familiarity with KPIs, reporting, or operational performance metrics is preferred.
  • A bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field is preferred.
  • Ability to sit at a desk and work on a computer for extended periods.
  • Ability to perform the position's essential functions, with or without reasonable accommodation.

Ugodnosti

  • Medical insurance available.
  • Vision insurance available.
  • Dental insurance available.
  • Supplemental insurance available.
  • Life insurance available.
  • 401(k) retirement plan.
  • Quarterly 401(k) match.

Sorodna delovna mesta

RELX

Customer Success Manager, LexisNexis Risk Solutions

RELX
Sponzor vizuma za kvalificirane delavceSvetovanjeZavarovanjeZdravstveno varstvo
USZdružene države AmerikeFLFloridaKSKansasMOMisuriTXTeksas
65.600 $ – 109.200 $ / leto
Na lokacijiPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Support clients using LexisNexis Risk Solutions products by improving adoption, service quality, and return on investment. Identify opportunities to meet additional client needs and coordinate product improvements.

Odpri