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Stevens Transport
Stevens Transport
1,001 – 5,000 Employees
B2BLogisticsTransport
Stevens Transport is a family-owned, asset-based logistics company focused on temperature-controlled freight across North America. Since 1980, the Dallas-based business has supported primarily B2B customers, including Fortune 500 companies, through truckload, dedicated, regional, intermodal, international, and third-party logistics services. Its operations are built around refrigerated transportation, driver training, safety, modern equipment, and long-term employee development, making it a relevant employer for people interested in careers across transportation, logistics, and related business functions.
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Customer Success Manager in Training

Train in transportation operations and customer account management at Stevens Transport. Build toward managing customer communications, reporting, and service issues.

USUnited StatesTXTexasOn-siteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Train in Stevens Transport operations, customer service standards, and account management.
  • Learn each customer's requirements, service expectations, business needs, and operating processes.
  • Shadow experienced Customer Success leaders and gradually take on customer communications and account activities.
  • Act as a developing point of contact between customers and the Operations, Sales, and support teams.
  • Monitor daily account activity, flag potential service risks, and help coordinate solutions.
  • Investigate service exceptions and provide timely, accurate updates to customers and internal stakeholders.
  • Track customer and operational KPIs, using performance data to identify trends and priorities.
  • Prepare customer reports, performance updates, and account communications.
  • Join customer meetings and internal account reviews.
  • Learn escalation procedures and how to communicate time-sensitive customer issues.
  • Build judgment in balancing customer expectations, operational capabilities, and business objectives.
  • Assume greater responsibility for customer accounts as knowledge, performance, and readiness develop.
  • Communicate frequently by phone, email, virtual meetings, and in person throughout the workday.

Requirements

  • A strong interest in a career in customer success, account management, transportation, or logistics.
  • A customer-focused approach and willingness to learn transportation operations and account management.
  • Strong written and verbal communication skills.
  • Ability to learn quickly, apply coaching, and respond constructively to feedback.
  • Strong organization and attention to detail, with the ability to prioritize multiple responsibilities in a fast-paced setting.
  • Demonstrated problem-solving ability and sound professional judgment.
  • Ability to work effectively with multiple departments and stakeholders.
  • High school diploma or equivalent.
  • Experience in transportation, logistics, customer service, account management, operations, or a related setting is preferred.
  • Experience working directly with customers or supporting business accounts is preferred.
  • Familiarity with KPIs, reporting, or operational performance metrics is preferred.
  • A bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field is preferred.
  • Ability to sit at a desk and work on a computer for extended periods.
  • Ability to perform the position's essential functions, with or without reasonable accommodation.

Benefits

  • Medical insurance available.
  • Vision insurance available.
  • Dental insurance available.
  • Supplemental insurance available.
  • Life insurance available.
  • 401(k) retirement plan.
  • Quarterly 401(k) match.

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