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HITRUST
HITRUST
51 – 200 Employees
ComplianceCybersecurityHealthcare
HITRUST helps organizations manage cybersecurity, privacy, and compliance risks through a framework and assurance system that brings together multiple control standards. Its work spans healthcare compliance, data protection, risk management, and third-party risk, including assessment of whether vendors meet security expectations. HITRUST also offers certification options designed to make assurance more streamlined and cost-conscious.
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Customer Success Manager

Guide HITRUST customers through onboarding and adoption of its cybersecurity assurance programs. Manage renewals, Salesforce records, account retention, and growth.

USUnited StatesTXTexasOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Welcome new customers and help them get started successfully.
  • Coordinate internal support for organizations using the HITRUST Approach to strengthen their information security programs.
  • Help customers select solutions that protect their sensitive data.
  • Build relationships with key stakeholders and identify opportunities to introduce other HITRUST programs and services.
  • Manage customer relationships to improve satisfaction and adoption and support retention.
  • Hold regular account reviews to assess customer needs, confirm they have the right tools, and identify growth opportunities.
  • Collect and document customer feedback, then share requests with Product Management.
  • Stay current on the company’s products and services.
  • Manage renewal discussions, review contract terms, and secure subscription renewals.
  • Meet account retention and growth goals.
  • Reconcile and maintain Salesforce records.

Requirements

  • Bachelor’s degree.
  • Two to five years of experience performing inside sales duties in SaaS.
  • Healthcare, financial services, or insurance experience preferred.
  • Two to five years of experience working with Salesforce.
  • Strong analytical skills and attention to detail.
  • Strong written and verbal communication skills.
  • Interpersonal and project management skills, including the ability to organize and track project tasks.
  • Reliable, regular attendance.

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